Supervisor Patient Access

Community Health Network; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Community Health Network is seeking a Patient Access Supervisor in Indianapolis, IN. The role focuses on managing day-to-day patient access operations, developing staff, and driving performance improvements across linked departments.

Responsibilities include staffing, workflow coordination, and monitoring key metrics to ensure efficient access to care. Ideal candidates will bring CHAA/CHAM certifications and several years in healthcare leadership with strong communication and confidentiality

Qualifications

• High School Diploma or GED required.
• NAHAM CHAA or CHAM certifications required within two years from hire.
• Three+ years of experience in healthcare, medical office, customer service, or leadership.
• Strong knowledge of insurance requirements, verification and authorization procedures, with attention to detail.

Responsibilities

• Leading and developing a team through coaching, accountability, recognition, and performance management.
• Managing daily operations, staffing, scheduling, and workflow distribution.
• Monitoring productivity, quality, service, and key performance metrics.
• Driving process improvement initiatives and operational excellence.
• Collaborating with leaders across Patient Access, Revenue Cycle, and Hospital/Ambulatory Radiology/testing departments.
• Resolving employee, operational, and customer service issues.

Skills

Communication skills

Leadership experience

Coaching

Confidentiality

Education

High School Diploma or GED

NAHAM CHAA/CHAM certifications

Job description

Join our community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Patient Access Supervisor is responsible for managing day to day operations, identifying improvement opportunities, and developing employees. The Supervisor is responsible for making decisions and collaborating with other leaders to ensure successful daily patient access operations. The Supervisor monitors key quality and productivity metrics to ensure long term success in all areas of patient access operations.

Exceptional Skills and Qualification

• High School Diploma or GED: High School Diploma or GED required
• One of the following is required Certifications/Licensures:
• NAHAM Certified Healthcare Access Associate (CHAA)
• NAHAM Certified Healthcare Access Manager (CHAM) within two (2) years from hire
• 3+ years: Minimum of three years of experience in a healthcare, medical office, customer service, or leadership position required
• Demonstrated knowledge of insurance requirements, including verification and authorization procedures, with strong computer proficiency and attention to detail.
• Exceptional written, verbal, and interpersonal communication skills, including effective listening and the ability to maintain confidentiality.
• Proven ability to lead by example through Community Health Network's PRIIDE values while fostering a positive, engaged, and high-performing team culture.
• Strong commitment to employee development through coaching, mentoring, performance management, and conflict resolution.
• Highly motivated, flexible, and organized, with the ability to effectively manage time, prioritize competing responsibilities, multitask, and adapt in a dynamic healthcare environment.

Key responsibilities include

• Leading and developing a team through coaching, accountability, recognition, and performance management
• Managing daily operations, staffing, scheduling, and workflow distribution
• Monitoring productivity, quality, service, and key performance metrics
• Driving process improvement initiatives and operational excellence
• Collaborating with leaders across Patient Access, Revenue Cycle, and Hospital/Ambulatory Radiology/testing departments
• Resolving employee, operational, and customer service issues

Centralized Scheduling-specific scope

• High-volume inbound contact center operations
• Managing teams responsible for patient scheduling across multiple specialties and locations
• Focus on scheduling accuracy, access to care, and operational efficiency
• Utilizing strong data/performance metrics analysis to drive results and improve outcomes
• Working with manager on strategic initiatives including AI implementation and outcomes