Manager Business Office-Surgery Ctr-East

Community Health Network; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Community Health Network is seeking a Business Office Team Leader to coordinate daily operations and staffing within the business office and to ensure a smooth patient, family, and physician experience through the surgery center process.

The role requires strong collaboration, excellent communication, and leadership in a medical office environment, with responsibilities spanning billing, registration, and staff management to ensure high-quality patient care.

Qualifications

• High School Diploma or GED: High School Diploma or equivalent (Required)
• 4 years / Bachelor's Degree: B.S. degree in business or health related field preferred (Preferred)
• 5+ years: Five years in a medical office or hospital with three years of health care progress management/supervisory experience; includes personnel management, billing and payor regulations, registration, insurance verification, patient accounts, billing, collections, medical records, budget preparation and financial statements (Required)
• Staff Management: Interview and hire staff for medical records, patient accounts and registration; manage orientation, schedules, leave, cash flow; provide backup and disciplinary handling; drive process improvements; write performance appraisals
• Policies and Procedures: Outline procedures for registration, patient accounts, and medical records; stay current with legislative changes and contract changes; ensure policy adherence; collaborate with information systems to automate procedures
• Reporting/Analysis: Review daily account reports; monthly statistics; prepare reports; maintain system profiles, CPT codes, pricing; implement annual rate increases; evaluate procedures and vendors for improvement
• Committees and Meetings: Participate in Monthly CEO meetings, team leaders’ meetings, ISC team meetings and other meetings as necessary

Responsibilities

• Coordinate daily operations and staffing within the business office under leadership guidance
• Ensure a smooth patient, family, and physician experience through the surgery center process
• Act as liaison between business office staff, nursing, medical staff, patients and ancillary departments

Skills

Team collaboration

Communication skills

Problem-solving

Education

High School Diploma or GED

BS in Business or Health-related field

Job description

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

Under the direction of the Director of Business Office Operations and the Executive Director of the surgery center, the Business Office Team Leader is responsible for the coordination of the daily operations and staffing within the business office. Responsibilities include coordinating a smooth experience for patients, families and physicians through the surgery center process, functioning as liaison between the business office staff, nursing, medical staff, patient/families and ancillary department personnel.

Exceptional Skills And Qualifications

Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.

• High School Diploma or GED: High School Diploma or equivalent (Required)
• 4 years / Bachelor's Degree: B.S. degree in business or health related field preferred (Preferred)
• 5+ years: Qualified candidates must have five (5) years' experience in a medical office or hospital environment and three (3) years of health care related progress management/supervisory experience. Qualifications include experience in personnel management, billing and payor regulations, as well as knowledge of registration, insurance verification, patient accounts, billing, collections, medical records, budget preparation and financial statements. (Required)
• Staff Management. Interviews and hires staff for medical records, patient accounts and registration. Responsible for orientation and training of new and existing employees. Maintain work schedule and appoints leave time. Maintains work schedule and appoints leave time. Tracks daily cash flow. Acts as a resource for staff members. Encourage process improvement. Writes performance appraisals. Handles disciplinary problems. Provides backup if needed to all business office positions. Approves all write-offs, refunds, and agency changes. Addresses performance/disciplinary problems and issues as they arise.
• Policies and Procedures. Outlines procedures for registration, patient accounts, and medical records. Remains current concerning legislative changes and incorporates those changes into company policies and procedures. keeps current concerning contract changes and incorporates those changes. Make sure staff adheres to policies and procedures. Works with information systems to automate procedures as much as possible.
• Reporting/Analysis. Reviews daily account reports. Check monthly statistics. Prepares monthly reports. Maintains and updates all systems profiles, CPT Codes, pricing and additional items. Implement annual rate increases for procedures such as cosmetics. Evaluate current procedures, vendors, etc. and identify areas for improvement.
• Committees and Meetings. Participates in the following meetings or committees: Monthly CEO meetings, team leaders' meetings, ISC team meetings and other meetings as necessary

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.