Supervisor, Patient Services

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 25,000 - 44,000; Full time

Job summary

The Johns Hopkins Hospital is seeking a Supervisor for Patient Services to oversee daily patient service activities and coordinate staffing to ensure timely, patient-centered care. You will supervise staff, train new employees, and monitor performance while maintaining strict adherence to regulatory and safety standards.

Required are a High School Diploma/GED, 5+ years in food service operations, SERV Safe certification, and excellent communication skills.

Qualifications

• High School Diploma/GED or equivalent.
• 5+ years of experience in food service operations or related field.
• SERV Safe Certification (required within 90 days of hire).
• Ability to adapt to rapidly changing situations and learn quickly.
• Excellent written and verbal communication skills with confidentiality, tact, and diplomacy.

Responsibilities

• Supervise daily patient service activities to ensure timely, accurate and patient-centered service delivery.
• Coordinate daily workflows, assignments, and schedules to ensure adequate staffing and coverage.
• Ensure adherence to regulatory, safety, sanitation, infection control, and quality standards.
• Provide day-to-day supervision of patient services employees, including task assignment and workflow direction.
• Train and orient new employees; provide on-the-job coaching and reinforcement of core competencies.
• Monitor employee performance and provide feedback; escalate issues as needed.

Skills

Communication skills

Leadership

Staff supervision

Customer service

Education

High School Diploma/GED or equivalent

Job description

For more than 125 years, The Johns Hopkins Hospital has been a leader in the diagnosis and treatment of disease. Above all, we aim to provide the highest-quality health care and service to all our patients.

Our patients come from all over the world — and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. Make it happen at Hopkins.

As a Supervisor for Patient Services at Johns Hopkins Hospital, you will:

• Supervise daily patient service activities to ensure timely, accurate, and patient-centered service delivery
• Coordinate daily workflows, assignments, and schedules to ensure adequate staffing and coverage
• Ensure adherence to regulatory, safety, sanitation, infection control, and quality standards within assigned
  areas
• Monitor compliance with workplace safety requirements and report hazards or incidents promptlyAssist with maintaining required documentation, logs, audit tools, and reports
• Provide day-to-day supervision of patient services employees, including task assignment and workflow direction
• Train and orient new employees; provide on-the-job coaching and reinforcement of core competencies
• Monitor employee performance and provide feedback; escalate performance or conduct issues as needed
• Ensure proper use, care, and basic maintenance of equipment and workspaces
• Communicate service or equipment issues that may impact patient care
• Work collaboratively with clinical and non-clinical departments to support patient care needs
• Ensure effective communication between frontline staff and leadership regarding service issues, staffing, and patient concerns

What you'll have:

• High School Diploma/GED or equivalent
• 5+ years of experience in food service operations, related/progressive experience
• One year of relevant education may be substituted for one year of required work experience or one year of
  relevant professional-level work experience may be substituted for one year of required education.
• SERV Safe Certification (required within 90 days of hire)
• Ability to navigate rapidly changing situations, from evolving guest needs to technological advancements, by remaining flexible, continuously learning, embracing new challenges, and quickly recovering from setbacks.
• Excellent written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy

Salary Range: Minimum 18.40/hour - Maximum 32.21/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.