GUEST SERVICES SUPERVISOR

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player in healthcare is seeking a dynamic Guest Service Supervisor to enhance patient and visitor experiences. In this vital role, you will lead a dedicated team, ensuring operational excellence and fostering a culture of Service Excellence. Your leadership will be crucial in mentoring staff, addressing challenges, and implementing effective Service Recovery strategies. If you have a passion for healthcare and a commitment to exceptional service, this is your opportunity to make a meaningful impact in a supportive and inclusive environment.

Qualifications

• 4+ years of supervisory experience in healthcare or customer service preferred.
• Knowledge of guest services program policies and procedures.

Responsibilities

• Lead and empower a team of Guest Services staff for exceptional patient experiences.
• Drive team performance through effective training and problem-solving.

Skills

Leadership

Customer Service

Problem Solving

Team Development

Analytical Skills

Education

Associate's degree in business/management

Job description

Join a fantastic global healthcare organization!

Location: 1800 Orleans Street, Baltimore, MD 21287

Shift: Full Time (40 hours), Day Shift.

Position Summary:

As the Guest Service Supervisor, you'll play a pivotal role in creating exceptional experiences for patients and visitors. Reporting to the Assistant Director of Patient and Visitor Services, you'll lead and empower a team of Guest Services staff, ensuring seamless departmental operations and fostering a culture of Service Excellence. You'll be a mentor, coach, and resource, driving team performance through effective training, scheduling, and problem-solving. Your leadership will impact patient satisfaction by proactively addressing challenges and implementing Service Recovery strategies. You'll also leverage your understanding of HR policies to contribute to staff development and performance management.

Education/Experience:

1. Associate's degree in business/management or related field.
2. A minimum of four years of relevant supervisory experience in health care or customer service is preferred.
3. Knowledge of the general policies and procedures of a guest services program.
4. Experience in staff/team development and training, including knowledge of group dynamics and effective management techniques.
5. Analytical ability to investigate patient concerns and deliver Service Recovery.

Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range: Minimum $22.98 per hour - Maximum $40.22 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.