Supervisor Patient Access

Sentara Health; Harrisonburg (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid Time Off

Parental Leave

Tuition Assistance

401k/Employer Match

Certification reimbursement

Discretionary bonus

Job summary

Sentara Rockingham Memorial Hospital in Harrisonburg, VA is seeking a Patient Access Supervisor for a full-time day shift. The role oversees registration, financial clearance and front-end revenue cycle activities, providing leadership and mentorship to staff while ensuring compliance with hospital policies.

Candidates should have a High School Diploma and 3 years of related experience; certifications such as CHAA, RHIT or CPC are highly desirable.

Qualifications

• 3 years of relevant experience in Patient Access/Registration or Revenue Cycle Management
• Experience in Billing/Patient Accounting or Customer Service preferred
• Strong knowledge of front-end revenue cycle processes

Responsibilities

• Oversee daily operations of the Patient Access department
• Ensure accurate registration and financial clearance processes
• Provide leadership, mentorship, and regulatory compliance
• Drive process improvements and staff development
• Enhance patient experience and service levels

Skills

Leadership

Supervision

Patient Access

Registration

Communication

Education

High School Diploma or Equivalent

CHAA (Certified Healthcare Access Associate)

CRCR (Certified Revenue Cycle Representative)

CHAM (Certified Healthcare Access Manager)

CPC (Certified Professional Coder)

Certified Medical Administrative Assistant (CMAA)

Certified Medical Services Management (CPMSM)

RHIT (Registered Health Information Technician)

CCS (Certified Coding Specialist)

Job description

Overview: Sentara Rockingham Memorial Hospital located in Harrisonburg, VA, is hiring a Patient Access Supervisor - Full Time Days.

City/State: Harrisonburg, VA

Work Shift: First (Days)

The Supervisor, Patient Access is responsible for overseeing the daily operations of the department, ensuring efficient and accurate registration, financial clearance, and front-end revenue cycle functions. This role provides leadership, support, and mentorship to staff while maintaining compliance with hospital policies and regulatory requirements. The Supervisor, Patient Access plays a key role in process improvement, staff development, and enhancing the patient experience.

Education:

• High School Diploma or Equivalent

Certification/Licensure:

• CHAA (Certified Healthcare Access Associate)
• CRCR (Certified Revenue Cycle Representative)
• CHAM (Certified Healthcare Access Manager)
• CPC (Certified Professional Coder)
• Certified Medical Administrative Assistant (CMAA)
• Certified Medical Services Management (CPMSM)
• Registered Health Information Technician (RHIT)
• Certified Coding Specialist (CCS)

Experience:

• Relevant experience in Patient Access/Registration, Billing/Patient Accounting, Revenue Cycle Management and/or Customer Service - 3 years (Required)

Talroo - Leadership, supervisor, admitting, registration, coordinator

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.