Supervisor - Patient Access

MaineHealth; Farmington (ME); On-site; USD 61,000 - 83,000; Full time

Job summary

The Patient Access Supervisor at Franklin Hospital, part of MaineHealth, provides direct oversight of Patient Access teams responsible for Centralized Check In/Sign In for outpatient services, registration, ED registration and admissions. The supervisor ensures best practices, data accuracy, and timely billing outcomes in a 24/7 operation.

Lead and motivate staff, drive continuous improvement, and align department goals with MaineHealth metrics, delivering prompt clinical services and strong

Qualifications

• Education: 2 year college degree or equivalent leadership experience.
• Experience: 1-2 years in a related Healthcare Field and 1-2 years leadership experience preferred.
• Has the experience and analytical skills necessary to identify innovative opportunities for improvement including process redesign principles, organizing and overseeing the work of others to ensure that objectives are performed in alignment with department standards.
• A high level of self-activation and ability to work in a high volume, fast paced work environment requiring prioritization of multiple tasks simultaneously.
• Must have excellent verbal and written communication skills in order to present and explain information to customers and stakeholders. Communication skills include experience working with Microsoft Office products.
• Customer service experience required including training in customer service principles.

Responsibilities

• Provide direct oversight of Patient Access teams handling Centralized Check In/Sign In for outpatient services, registration of outpatient services, ED Registration and Admissions.
• Ensure processes, data system accuracy and infrastructure ensuring MaineHealth receives timely payment for services.
• Lead staff working 24/7 and support continuous improvement in line with department standards.
• Maintain department goals and objectives which support the health system and Revenue Cycle.
• Collaborate with the Patient Access Manager and other leaders to optimize patient flow and financial performance.

Education

Two-year college degree

Leadership experience

Tools

Microsoft Office

Job description

Description

Franklin Hospital

Management/Leadership
Req #: 98754

Summary:
The Patient Access Supervisor at Franklin provides direct oversight of Patient Access teams that complete functions including Centralized Check In/Sign In for outpatient services, registration of outpatient services, ED Registration and Admissions. At some locations, the Supervisor may also oversee switchboard services. The Supervisor reports to the Coastal Healthcare Alliance Patient Access Manager. The Supervisor oversees staff working 24/7 and is responsible for providing leadership, support and direction in the application of the Patient Access standards and principles of continuous improvement. The scope of responsibility includes maintaining the processes, data system accuracy and infrastructure ensuring that MaineHealth receives timely payment for services provided or makes alternative financial arrangements, and that patients receive prompt clinical services. The Patient Access Supervisor ensures that the financial goals and objectives based upon the department metrics are achieved monthly for each area of responsibility. Creates an environment where new ideas are encouraged. Reinforces staff involvement in all improvement activities, develops department goals and objectives which support the health system. Maintains a full understanding of each role within the process and its impact on the larger scope of the Revenue Cycle.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: 2 year college degree or equivalent leadership experience.
2. License/Certifications: N/A
3. Experience: 1-2 years in a related Healthcare Field and 1-2 years leadership experience preferred.
4. Has the experience and analytical skills necessary to identify innovative opportunities for improvement including process redesign principles, organizing and overseeing the work of others to ensure that objectives are performed in alignment with department standards.
5. A high level of self-activation and ability to work in a high volume, fast paced work environment requiring prioritization of multiple tasks simultaneously.
6. Must have excellent verbal and written communication skills in order to present and explain information to customers and stakeholders. Communication skills include experience working with Microsoft Office products.
7. Customer service experience required including training in customer service principles.
8. Must be able to handle sensitive, stressful and confidential situations and account information.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $61,256.00to $82,867.20per year.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.