Supervisor II, Key Account

Ocean Network Express North America; Richmond (VA); Hybrid; USD 56,000 - 88,000; Full time

Benefits offered by this job

Hybrid work schedule

Total rewards package

Job summary

Ocean Network Express North America is seeking a Supervisory professional to oversee the Cargo Management Team in Richmond, VA, with a hybrid work model requiring three days in the office and two remote days.

This role supports policy development, account plan execution, and customer satisfaction, coordinating with sales, marketing, yield management, EQC, and operations, and reports to a Manager or Sr. Manager.

Qualifications

• Bachelor’s degree preferred; supervisory experience encouraged.
• 3+ years of function-related experience with leadership preferred.
• Strong data handling and communication skills.

Responsibilities

• Oversee and guide the Cargo Management Team to meet goals.
• Develop policies and procedures for effective account execution.
• Collaborate with sales, marketing, yield management, EQC and operations.
• Provide day-to-day supervision and performance coaching.

Skills

Leadership

Team management

Data analysis

Communication

Cross-functional collaboration

Education

Bachelor's Degree Preferred

Tools

G Suite

Microsoft Office

Job description

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Ocean Network Express

Custom Field 1: USA - Richmond

Salary Range: $56,000 to $87,500

Location

Richmond, VA. This position will follow a hybrid work-from-home/office model with at least three days in the office weekly

Role Summary

This position is responsible for the successful oversight and execution of the goals and functions of the Cargo Management Team. Supervisors will Assist Managers with the development of policies and procedures to provide an optimal level of Account plan execution, Customer satisfaction, and company profitability. Supervisors will be liaising with other internal stakeholders (sales, marketing, strategic Yield management, EQC, operations, etc) for problem resolution as well as supporting management with projects and team guidance. The incumbent will report to a Manager or Sr. Manager.

Additional Responsibilities

• A day-to-day functional leader with the ability to anticipate challenges, and risks and identify opportunities to support the team's overall goals.
• Participates in the development, implementation, and execution of divisional company and/or area strategic plans, goals, and objectives. Creates and Implements training, tools, and guidance to achieve those targets.
• Direct supervisory responsibility for both Analysts and agents.
• Provide support to the team by handling day-to-day business functions and reporting, implementation of business development activities, and overall guidance of the team.
• Accountability for ensuring the teams are actively engaged and supporting accounts, successfully handling daily functions, special projects, and work volumes in an efficient manner.
• Manages the staffing through the appropriate hiring and disciplinary actions in collaboration with HR.
• Collects, curates and delivers performance appraisals for the Team Leads, analyst, and Specialist within their direct reporting team.
• Ability to work in a collaborative environment with divisional and cross-functional department leaders for improving service levels, profitability, and driving efficiency.

Supervisor Task Fulfillment

• Manage all aspects of the Cargo management team including but limited to: Incoming customer escalations, work volumes/resources, troubleshoot and resolve complex challenges involving cargo movement including but not limited to: customs, schedule deviations, expedited movement requests, technical challenges, and account requests and inquiries.
• Direct Supervisory responsibility of a team of Specialists.
• Align distribution of workload and staffing requirements with management to meet required department goals and KPI’s.
• General responsibility and accountability for all employees reporting directly to this position, in conjunction with the Manager, Sr. Manager: Managing performance, fostering collaboration, and proactively planning for the direction and success of the team.
• Ensures the Specialists within their team are equipped with ample knowledge and training to provide top-level execution of business strategies and Account support.
• Requires extensive knowledge of the organization, products, and/or services.
• Requires advanced problem-solving of supply chain issues.
• Metric and performance reporting
• Liaise with other teams for the creation and maintenance of customized reporting to identify areas of risk and support processes.
• Ability to work flexible hours/shifts

Core Required Skills and Competencies

• Professional and personal leadership demeanor.
• Ability to build rapport across varying personality types.
• Ability to create a productive work environment for the team using gamification, trust, and other strategies.
• Ambitious and self-motivated.
• Strong Data handling and Analytical reasoning skills
• High level of both verbal and written communication skills
• Strong Critical thinking
• Ability to multitask and prioritize
• Adapts to change and prioritizes for high-end results
• Responsive, dependable, and follows through
• Team Player

Function Specific Skills

• Leadership and training experience.
• Knowledge of rail, vessel, and terminal operation, and customs are preferred but not required.
• Provides exceptional service to internal and external customers with accuracy, efficiency, and effectiveness
• Responds to account demands clearly, accurately, and timely in a caring manner
• G Suite and Microsoft Office experience

Required Minimum Years Experience

Supervisory preferred and 3+ years of function-related experience

Required Minimum Education

Bachelor’s Degree Preferred

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you’re interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development.

ONE NA follows a hybrid work schedule requiring employees to work 3 days in the office (i.e. Tuesday, Wednesday, Thursday) and 2 days remote each week.

Salary commensurate with experience means your pay will be directly proportional to your background, skills, and qualifications.

What we offer:

Opportunities available with hybrid working arrangements

Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan

About Ocean Network Express (ONE)

Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance, a global ocean carrier consortium.