International Logistics Specialist

Ocean Network Express North America; Richmond (VA); Hybrid; USD 50,000 - 58,000; Full time

Job summary

Ocean Network Express North America is hiring an International Logistics Specialist in Richmond, VA. The role focuses on coordinating cargo bookings, resolving outbound logistics challenges, and providing product and service information to customers.

You'll contribute to the Richmond Service process, follow established procedures, and support high-value export cargo movements. The position requires a Bachelor’s degree preference and 0–2+ years of related experience, with a hybrid schedule of

Qualifications

• This role requires strong multitasking, critical thinking, and professional communication.
• Bachelor’s degree preferred; relevant logistics experience a plus.
• Experience with standard productivity tools (Gsuite/Microsoft Office) is required.

Responsibilities

• Assist with daily tactical processes ensuring smooth movement of export cargo.
• Coordinate customer inquiries and resolve issues regarding cargo movement.
• Troubleshoot complex challenges including customs and logistics.
• Document and update customer records; develop knowledge base of services.
• Create and coordinate international bookings for containerized freight.

Skills

Prioritize & multitask

Critical thinking

Client rapport

Excellent communication

Education

Bachelor’s Degree Preferred

Tools

Gsuite

Microsoft Office

Job description

Ocean Network Express

International Logistics Specialist

Custom Field 1: USA - Richmond

Salary Range: $50,000 to $58,000

Location

This position will follow a hybrid work-from-home/office model with a minimum of three days in the office weekly

Role Summary

This position is responsible for the successful execution of the Richmond International Logistics Service process. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for customer support by coordinating cargo bookings, resolving logistical challenges for outbound cargo, and providing product and service information.

Additional Responsibilities

Assist with the daily tactical processes that ensure smooth movement of high-value export cargo moving out of North America.

Assist with customer inquiries and concerns.

Troubleshoot and resolve complex challenges involving cargo movement including customs, logistical and technical challenges.

Document and update customer records based on interactions.

Develop and maintain a knowledge base of evolving products and services.

Create and coordinate international bookings for containerized freight.

Core Required Skills and Competencies

Ability to prioritize and multitask

Critical thinking skills

Positive and professional demeanor

Ability to build rapport with clients

Excellent written and verbal communication skills

Function Specific Skills

Previous experience in logistics, customer service, sales, or other related fields is a plus

Gsuite or Microsoft Office experience is required.

Customs and logistics knowledge is a plus but not required.

Required Minimum Years Experience

0 to 2+ function-related

Required Minimum Education

Bachelor’s Degree Preferred

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent.

We enjoy meeting candidates who are persistent in their own professional development.

ONE NA follows a hybrid work schedule requiring employees to work 3 days in the office (i.e. Tuesday, Wednesday, Thursday) and 2 days remote each week.

Salary commensurate with experience means your pay will be directly proportional to your background, skills, and qualifications.

What we offer:

Opportunities available with hybrid working arrangements

Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan

About Ocean Network Express (ONE)

Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance, a global ocean carrier consortium.