Coordinator, Sales Support

Ocean Network Express North America; Meridian (ID); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Hybrid work model

Total rewards package

Job summary

Ocean Network Express North America is seeking a Sales Support coordinator to work with regional sales teams to coordinate day-to-day sales support activities, including contracting and customer initiatives. The role partners with outside sales to drive business development, manage regional accounts, and achieve profitability goals under regional leadership.

A Bachelor’s degree is preferred, with 1+ years in shipping or logistics and strong communication skills.

Qualifications

• 3+ years experience in sales support or logistics preferred.
• Strong written and verbal communication skills.
• Ability to coordinate cross-functionally with sales, operations, and pricing teams.
• Proactive problem-solving and ability to meet deadlines.

Responsibilities

• Coordinate daily sales support activities to assist regional sales teams.
• Support contracting, customer initiatives, and other commercial activities to achieve regional goals.
• Collaborate with outside sales to manage business development activities and account expansion.
• Monitor regional KPIs and report progress to Sales Support Supervisor.

Skills

Sales coordination

Communication

Team collaboration

KPI tracking

Education

Bachelor’s degree

Job description

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Ocean Network Express

Custom Field 1: USA - Boise

Salary Range: $50,000. to $61,250.

Location

Boise, ID. This position will follow a hybrid work-from-home/office model with at least three days in the office weekly

Role Summary

Sales Support coordinator is responsible in conjunction with their assigned salesperson(s) for coordination on the development, and execution of the day to day sales support activities on a regional scope under the supervision of Sales Support Supervisor in region. To ensure all necessary tasks are coordinating for completion for the sales team to achieve profitability and volume growth goals under ONE’s marketing and commercial policy/strategy.

Additional Responsibilities

Sales Support Role and Task Fulfillment

• Act to conclude and assist sales to coordinate all sales support team tasks such as contracting, support of customer initiative and other commercial activities with an aim at achieving corporate business/marketing plans and regional business objectives under the guidance of Supervisor of Sales Support in region.
• Support the outside sales force’s Implementation and management of business development activities in line with the target account pipeline and achieve regional account portfolio expansion goals outlined by Director of Sales in region.
• In coordination with sales, meet and exceed productivity goals involving support activities as set by Supervisor of Sales Support in region, relative to the regional specific objectives.
• Monitor, and take corrective action to meet and coordinate sales support metric goals with specific action plans under the guidance and supervision of Supervisor of Sales Support in region.
• Perform and report specific regional KPI’s under the guidance and supervision of Supervisor of Sales Support in region.

Collaborate Horizontally, Vertically

Demonstrate effective relationships with other internal stakeholders to ensure a collaborative team, cross-functional level, performs to attain regional sales plan (i.e.--Operations, Pricing, Customer Service, other Sales Regions, Accounting)

Core Required Skills and Competencies

• Ability to communicate necessary information with the sales team, customers and stakeholders as appropriate.
• In coordination with sales and sales support supervisor successful persuasion, negotiation, and problem-solving skills with customers and stakeholders both inside and outside
• Accountability for engagement in the regional business goals and supporting the outside sales team through the most efficient manner possible.
• Providing assistance to Supervisor of Sales Support in region for the development and coordination for sales support goals and reports on a regional basis that will be used to quantify and measure sales performance.
• Ability to work in a collaborative, consensual environment with cross-functional department managers for purpose of improving profitability and service levels, driving efficiency.

Function Specific Skills

• Proven ability to successfully strategize, implement, execute and achieve day-to-day commercial plans to achieve departmental goals.
• Learn and perfect skills in all facets of the sales support process: Contract creation and amendments, rate and bid request submissions, customer related reporting and problem-solving.
• An initial track record of assisting the outside sales team in establishing goals and metrics for his or her outside sales team’s customer base to assist them in meeting or exceeding goals/ targets
• Ability to communicate, present and influence counterpart levels of the client organization.
• Professional and personable demeanor
• Able to build rapport across varying personality types.
• Ambitious and self-motivated
• Strong communication skills, verbal and written

Required Minimum Years Experience

1+ years of commercial experience in container shipping or logistics sectors

Required Minimum Education

Bachelor’s Degree Preferred

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you’re interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development.

ONE NA follows a hybrid work schedule requiring employees to work 3 days in the office (i.e. Tuesday, Wednesday, Thursday) and 2 days remote each week.

Salary commensurate with experience means your pay will be directly proportional to your background, skills, and qualifications.

What we offer:

Opportunities available with hybrid working arrangements

Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan

About Ocean Network Express (ONE)

Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance, a global ocean carrier consortium.