Supervisor - Housekeeping

Bally's Interactive; Shreveport (LA); On-site; USD 22,000 - 25,000; Full time

Job summary

Bally's Interactive in Shreveport, LA seeks a dedicated Housekeeping Supervisor to lead Guest Room Attendants and House Attendants, assign shifts, monitor progress, and ensure clean, well-organized rooms.

You will train staff, handle safety and compliance, manage inventories, resolve guest issues promptly, and coordinate with maintenance and other departments to uphold service standards.

Qualifications

• Must speak, read, and write English.
• Must pass a background check.
• Must be able to work weekends, holidays and nights as scheduled.
• Computer proficiency with Microsoft Word.

Responsibilities

• Supervises and ensures efficiency of Guest Room Attendants and House Attendants; assigns work and monitors progress.
• Ensures floors, closets and carts are cleaned before end of shift.
• Submits work orders for maintenance issues and assists with inventories.
• Responds to guest requests promptly and trains staff as needed.
• Maintains safety and compliance with company policies and procedures.

Skills

Leadership

Customer service

Communication

Problem solving

Time management

English proficiency

Tools

Microsoft Word

Job description

Responsibilities

• Supervises and ensures efficiency of the Guest Room Attendants and House Attendants, issues work assignments, keys, etc., and monitors their work progress.
• Ensures that assigned floors, closet and carts are cleaned before end of shift.
• Submits work orders for all maintenance issues.
• Assists with monthly and quarterly inventories.
• Investigates complaints regarding housekeeping service and equipment.
• Responsible for all daily housekeeping services to guest rooms, corridors, and service elevator landings.
• Responds to any guest request or complaint immediately.
• Train Guest Room Attendants as needed to correct deficiencies.
• Inspects housekeeping floor closets in the morning and ensures that linens are supplied to par stock levels and adequate supplies are in place.
• Ensures delivery of supplies to the floors, removal of soiled linen and trash, vacuuming and cleaning of guest corridors, guest elevators landings and staircases.
• Ensures that all vacant and ready rooms are reported immediately. Inspects at least three departures and ready rooms per section with written checklist daily.
• Inspects every departure and ready suite and every VIP arrival, assigned guestroom, prior to the arrival of the guest.
• Ensures that all "special projects", (deep cleaning, etc.) are completed properly and as scheduled.
• Coordinates any maintenance work through the Office Coordinator and follows up that the work was properly completed.
• Ensures that every guestroom in the section has been properly serviced prior to the end of the shift.
• Ensures that at the end of the shift, all floor closets are left orderly and that all Guest Room Attendant carts are stored orderly and secured.
• Signs in and accounts for all section key cards.
• Returns any guest item left behind in a departure room to the housekeeping office immediately for subsequent turn over to the lost and found department.
• Reports any unusual occurrence to the Executive Housekeeper.
• Communicates daily with the staff; informs staff of all happenings in the hotel and casino.
• Rewards and recognizes superior performers.
• Interviews, selects, hires, and retains superior employees.
• Completes timely evaluations for subordinates.
• Conducts formal and informal training for subordinates.
• Conducts formal and informal coaching and counseling with subordinates.
• Rewards and recognizes superior performers.
• Ensures that employees work safely and follow all safety rules.
• Ensures compliance with relevant laws and regulations as well as company policies and procedures.
• Maintains up-to-date knowledge of industry and competition.
• Ensures effective communication within the department and company.
• Holds subordinates accountable for established performance expectations.
• Motivates and develops staff; provides advice and guidance as appropriate.
• Complies with and enforces compliance with the company's recycling program standards.
• Assist with the direction, coordination, and evaluation of Guest Room Attendants and House Attendants.
• Carries out shift management responsibilities in accordance with the organization's policies and applicable laws.
• Assist with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Completes schedule for House Attendants

Competencies

• Assist with the direction, coordination, and evaluation of Guest Room Attendants and House Attendants.
• Carries out shift management responsibilities in accordance with the organization's policies and applicable laws.
• Assist with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Must possess computer proficiency with Microsoft Word
• Must possess good oral and written communication skills.
• Must possess good customer service and leadership skills.
• Must be able to solve problems and deal with a variety of situations.
• Must present an overall professional appearance.
• Must be able to work weekends, holidays and nights as scheduled.
• Must be able to successfully pass a background check.
• Must have initiative, well-developed interpersonal skills, and the ability to set and achieve high standards of performance.
• Must have the ability to make progress on multiple assignments under time constraints.
• Must be able to speak, read and write English

Work Environment

• Mostly indoors and generally climate-controlled environment
• Will be exposed to noise, smoke, and odors
• Working with others and independently
• Regularly required to see, talk, hear, walk, sit, and stand
• Frequently required to use hands to handle, feel, and reach
• Occasionally required to stoop

Compensation

• $17.00/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.