Supervisor - Housekeeping

Downtown Evansville Inc; Evansville (IN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible spending account

Employee assistance program

Free parking

Life insurance

On-the-job training

Paid time off

Tuition Reimbursement

Job summary

Bally's Evansville in Evansville, IN is seeking a dedicated Housekeeping Supervisor to lead the room inspection program, coach inspectors, and ensure guest room standards are met around the clock. You will personally inspect VIP suites, supervise housekeepers, manage schedules, monitor laundry and inventory, and participate in safety audits under the direction of hotel operations.

This role offers comprehensive benefits and opportunities for professional development in a fast-paced casino hotel

Qualifications

• Advanced communication and interpersonal skills.
• Ability to coach and discipline staff as needed.
• Strong attention to detail in housekeeping operations.
• Ability to manage multiple tasks in a 24/7 casino environment.

Responsibilities

• Manages the graded room inspection program and housekeeping variance program through coaching and discipline.
• Inspects rooms inspectors have already inspected to improve performance; conducts training and discipline as needed.
• Personally inspects all VIP guest rooms and ensures that their requests are completed.
• Oversees housekeeping team operations and conducts safety audits as directed; ensures compliance with policies.

Skills

Communication

Critical thinking

Delegation

Detail Oriented

Education

Associates or better

Job description

Bally's Evansville
421 NW Riverside Dr
Evansville, IN 47708, USA

Bally's Evansville
421 NW Riverside Dr
Evansville, IN 47708, USA

• Ensures that hotel guest room quality exceeds our guest’s expectations by managing the graded room inspection program and the housekeeping variance program through coaching and discipline.
• Inspects the rooms inspectors have already inspected to improve the performance of our hotel room inspectors. Conducts training, coaching and discipline as needed.
• Manages the Graded Room Inspection program by recording the results of graded inspections and ensures that room inspectors are performing them on a timely and fairly basis.
• Personally inspects all VIP guest rooms and ensures that their requests are completed.
• Inspects guest common areas to improve the performance of our house attendants.
• Researches guest recoveries and complaints to correct the source of the service failure.
• Implements plans for all housekeeping team members as directed by the Executive Housekeeper, the General Manager, and the Director of Hotel Operations.
• Communicates priority department guest and group developments.
• Assists the Room Inspectors in daily opening and closing operations and morning briefings.
• Monitors daily laundry process to ensure quality production that is timely and efficient and provides direction to laundry leads and laundry attendants as needed.
• Performs monthly linen inventories for hotel operations and provides a recap of current monthly inventory levels and ordering needs.
• Assists the Executive Housekeeper in ordering hotel supplies as needed and within budget.
• Prepares weekly department schedules to meet business demand and meet labor budget limitations.
• Tracks weekly labor hours to stay within budget and maintains the daily guest room attendant labor report to identify guest room attendant productivity issues and addresses them.
• Assists the Executive Housekeeper in all training efforts and professional development of housekeeping team members.
• Conducts safety audits of the hotel and ensures that all team members are following proper safety procedures. Addresses all unsafe conditions.
• Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
• Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
• Other duties may be assigned at any time.

The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates.

Additional Benefits:

• 401(k)
• 401(k) matching
• Flexible spending account
• Employee assistance program
• Free parking
• Life insurance
• On-the-job training
• Paid time off
• Tuition Reimbursement

Target Salary Range:

Hourly $17.50

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Skills

Required

Communication

Advanced

Critical thinking

Advanced

Advanced

Delegation

Advanced

Detail Oriented

Advanced

Behaviors

:

Motivations

:

Education

Required

Associates or better.

Experience

Required

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.