Supervisor, Guest Services (Driver)

hollandamericaprincess; Alaska; On-site; USD 42,000 - 68,000; Full time

Job summary

Holland America Princess Alaska is seeking a Guest Services Supervisor to lead a team responsible for delivering outstanding service to guests during Alaska itineraries. You will apply knowledge of our products, tours, services, and local information to assist guests and staff while upholding company policies and procedures.

The role emphasizes teamwork and problem solving to ensure memorable experiences for all visitors.

Responsibilities

• Provide excellent guest service to guests and employees.
• Assist guests with knowledge of company products, optional tours, services, and local information.
• Follow policies, procedures and guidelines to ensure a smooth guest experience.

Job description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

The Tour Desks are the greeters, problem-solvers, and sales force of all that is the location where you work. As the Guest Services Supervisor, you and your team provide excellent service; apply knowledge of company products, optional tours, services, local information, policies, procedures, and guidelines to assist guests and employees; and support the overall goals of the company as you provide the best experience possible for our visitors. Be part of the team who shares their backyard with guests. Live a summer of adventure and memories, creating and your own and those for others.