Supervisor, Guest Services

hollandamericaprincess; Alaska; On-site; USD 50,000 - 70,000; Full time

Job summary

hollandamericaprincess is seeking a Guest Service Manager to oversee all guest service desk operations at our hotel property. You will ensure smooth front-desk workflows, greet guests, resolve issues, and collaborate with team members to deliver outstanding service.

The role requires knowledge of our products, optional tours, services, local information, and hotel policies, and you will apply this knowledge to support the overall goals of the company while maintaining high standards of integrity

Responsibilities

• Oversee all guest service desk operations and ensure smooth front-desk workflows.
• Greet guests and employees, address inquiries, and resolve issues promptly and professionally.
• Apply knowledge of company products, optional tours, services, and local information to assist guests.
• Support the overall goals of the company while upholding standards of integrity and teamwork.

Job description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

The Guest Service Managers are the ultimate problem-solvers and a vital position for our hotel operations. You will oversee all guest service desk operations while providing excellent service to our guests and employees. The Guest Service Manager will apply knowledge of company products, optional tours, services, local information, policies, and procedures while supporting the overall goals of the company.