Supervisor, Guest Arrival

Visit Philadelphia; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets and passes

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events

Job summary

Sesame Place in Philadelphia is seeking Ambassadors to create joy and memorable experiences for guests and animals. You will ensure safety, train and coach staff, maintain cleanliness, and help manage labor schedules while delivering exceptional guest service.

The role requires a high school diploma, 1 year of leadership experience, CPR/AED certification, ability to lift 25 pounds, stand for long periods, and willingness to work varied shifts. Benefits include free park admission and more.

Qualifications

• High school diploma or equivalent required.
• 1+ year leadership experience required; 2+ years preferred.
• CPR/AED training/certification required or obtainable.
• Ability to train and coach staff across departments.
• Excellent written and verbal communication; comfortable presenting to groups.

Responsibilities

• Ensure a safe environment for team, guests, and animals.
• Develop Assistant Supervisors, OJTs, and team members with coaching.
• Maintain cleanliness and conduct quality inspections; address improvements.
• Ensure compliance with regulations, park policies, and procedures.
• Assist in labor scheduling to maximize resources and control costs.
• Support director and managers on projects to improve park operations.
• Resolve guest/team conflicts with win-win solutions within guidelines.
• Ensure policies and handbook adherence; deliver exceptional guest service.

Skills

Leadership

Communication

Guest service

Multi-tasking

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

CPR/AED certification

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

Whatyou get to do:

• Ensure a safe environment for all team members, guests, and animals
• Responsible for the development of Assistant Supervisors, OJTs, and team members by providing training, feedback and coaching
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any improvement opportunities
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Assist in the creation and adjustment of labor line schedules to maximize our resources
• Maintain resources as needed to complete work assignments
• Ensure assigned work areas are within projected financial plans, this includes both revenue and expenses as assigned
• Assist the Director and Managers in various projects to improve park operation
• Handle conflicts between guests and/or team members seeking a win-win solution within company guidelines and strategic objectives
• Know and ensure team members follow all policies and procedures outlined in the team member handbook
• Ensure all team members provide exceptional guest service
• Perform other miscellaneous tasks as required

What it takes to succeed:

• Have a high school diploma or equivalent and be at least 18 years old
• At least 1 year proven leadership experience and a good understanding of labor and expense management.
• Able to successfully complete provided CPR/AED training/certification
• Capable and willing to become trained and certified at all areas within the Operations departments
• Excellent written and verbal communication skills and comfortable speaking in front of large groups of guests and team members
• Able to multi-task and adapt to changes in a fast paced working environment
• Have a working knowledge of Microsoft Office applications
• Able to stand for long periods of time; able to lift 25 pounds and push/pull 50 pounds; comfortable working at heights up to 60 feet, around water and able to walk in sand
• Able to assist in ride testing by riding all park rides
• Available to work varying shifts or hours, which may include days, evenings and nights
• 2 or more years leadership experience preferred
• 3 years guest service experience preferred
• Possession or pursuit of a bachelor’s degree preferred
• A valid state driver’s license with the ability obtain a company driver’s license preferred
• Comfortable working at heights 150 feet preferred

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways
  

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.