Supervisor, Guest Arrival

SeaWorld Parks & Entertainment LLC; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free park admission

Ticket discounts for family & friends

Food/Merchandise discounts

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment LLC in Philadelphia is seeking Ambassadors to help ensure safety, quality inspections, and smooth park operations. You will train and coach staff, manage schedules, and support projects with a focus on guest satisfaction.

The role requires leadership experience, CPR/AED certification, and the ability to perform physical tasks. Strong communication and a customer service mindset are essential for success in a dynamic theme park environment.

Qualifications

• Must have a high school diploma or equivalent and be at least 18.
• 1 year of proven leadership experience and understanding of labor/expense management.
• CPR/AED certification required.
• Willing to be trained and certified across Operations areas.
• Excellent written and verbal communication; comfortable presenting to groups.
• Able to multi-task and adapt in a fast-paced environment.
• Proficiency with Microsoft Office applications.

Responsibilities

• Maintain safety for guests, team members, and animals.
• Develop Assistant Supervisors, OJTs, and team members through training and coaching.
• Keep park areas clean and conduct quality inspections.
• Ensure compliance with state/federal rules and park policies.
• Assist in creating and adjusting labor schedules to optimize resources.
• Support Director/Managers on park improvement projects.
• Resolve conflicts to achieve win-win outcomes within guidelines.

Skills

Leadership

CPR/AED

Communication

MS Office

Customer service

Multi-tasking

Public speaking

Physical stamina

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

MS Office

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do:

• Ensure a safe environment for all team members, guests, and animals
• Responsible for the development of Assistant Supervisors, OJTs, and team members by providing training, feedback and coaching
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any improvement opportunities
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Assist in the creation and adjustment of labor line schedules to maximize our resources
• Maintain resources as needed to complete work assignments
• Ensure assigned work areas are within projected financial plans, this includes both revenue and expenses as assigned
• Assist the Director and Managers in various projects to improve park operation
• Handle conflicts between guests and/or team members seeking a win-win solution within company guidelines and strategic objectives
• Know and ensure team members follow all policies and procedures outlined in the team member handbook
• Ensure all team members provide exceptional guest service
• Perform other miscellaneous tasks as required

What it takes to succeed:

• Have a high school diploma or equivalent and be at least 18 years old
• At least 1 year proven leadership experience and a good understanding of labor and expense management.
• Able to successfully complete provided CPR/AED training/certification
• Capable and willing to become trained and certified at all areas within the Operations departments
• Excellent written and verbal communication skills and comfortable speaking in front of large groups of guests and team members
• Able to multi-task and adapt to changes in a fast paced working environment
• Have a working knowledge of Microsoft Office applications
• Able to stand for long periods of time; able to lift 25 pounds and push/pull 50 pounds; comfortable working at heights up to 60 feet, around water and able to walk in sand
• Able to assist in ride testing by riding all park rides
• Available to work varying shifts or hours, which may include days, evenings and nights
• 2 or more years leadership experience preferred
• 3 years guest service experience preferred
• Possession or pursuit of a bachelor's degree preferred
• A valid state driver's license with the ability obtain a company driver's license preferred
• Comfortable working at heights 150 feet preferred

The perks of the position:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.