Supervisor, Guest Arrival | 18+ | Part Time | Sesame Place San Diego

SeaWorld Parks & Entertainment LLC; San Diego (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Free park admission

Ticket discounts for family and guests

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

Sesame Place is hiring Ambassadors to help create joyful, memorable experiences for guests while maintaining a safe park environment. You’ll train and coach staff, manage daily operations, and help balance labor and expenses in a fast-paced setting.

The role requires leadership experience, strong communication, and the ability to work variable shifts. Benefits include park access, discounts, and scholarship opportunities for employees.

Qualifications

• High school diploma or equivalent required, 18+ years old.
• At least 1 year of leadership experience and understanding of labor/expense management.
• CPR/AED training/certification required or able to obtain.
• Willingness to train and certify in all Operations areas.
• Strong verbal/written communication and comfort speaking before groups.

Responsibilities

• Maintain safe environment for guests, team members and animals.
• Assist in developing Assistant Supervisors and team members through coaching.
• Ensure cleanliness; perform inspections and follow-up on improvements.
• Ensure compliance with regulations, park policies, and procedures.
• Assist in labor scheduling and resource management.
• Support park operations projects with Directors/Managers.
• Resolve guest/team conflicts within guidelines and objectives.
• Ensure adherence to team member handbook and deliver exceptional guest service.
• Perform additional tasks as required.

Skills

Leadership

Communication

Public speaking

Multi-tasking

Guest service

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

Whatyou get to do:

• - Ensure a safe environment for all team members, guests, and animals
• - Responsible for the development of Assistant Supervisors, OJTs, and team members by providing training, feedback and coaching
• - Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any improvement opportunities
• - Ensure compliance to all state/federal regulations, park policies, and department procedures
• - Assist in the creation and adjustment of labor line schedules to maximize our resources
• - Maintain resources as needed to complete work assignments
• - Ensure assigned work areas are within projected financial plans, this includes both revenue and expenses as assigned
• - Assist the Director and Managers in various projects to improve park operation
• - Handle conflicts between guests and/or team members seeking a win-win solution within company guidelines and strategic objectives
• - Know and ensure team members follow all policies and procedures outlined in the team member handbook
• - Ensure all team members provide exceptional guest service
• - Perform other miscellaneous tasks as required

What it takes to succeed:

• - Have a high school diploma or equivalent and be at least 18 years old
• - At least 1 year proven leadership experience and a good understanding of labor and expense management.
• - Able to successfully complete provided CPR/AED training/certification
• - Capable and willing to become trained and certified at all areas within the Operations departments
• - Excellent written and verbal communication skills and comfortable speaking in front of large groups of guests and team members
• - Able to multi-task and adapt to changes in a fast paced working environment
• - Have a working knowledge of Microsoft Office applications
• - Able to stand for long periods of time; able to lift 25 pounds and push/pull 50 pounds; comfortable working at heights up to 60 feet, around water and able to walk in sand
• - Able to assist in ride testing by riding all park rides
• - Available to work varying shifts or hours, which may include days, evenings and nights
• - 2 or more years leadership experience preferred
• - 3 years guest service experience preferred
• - Possession or pursuit of a bachelor’s degree preferred
• - A valid state driver’s license with the ability obtain a company driver’s license preferred
• - Comfortable working at heights 150 feet preferred

Compensation : $19.50 per hour

Starting Base Pay:

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• - FREE park admission
• - Discounts on park admission tickets and passes for family and friends
• - Park discounts on food, merchandise, etc.
• - Scholarship opportunities
• - Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.