Assistant Supervisor, Park Quality

Entertainment Places; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free park admission

Discounts on park admission for family

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

Sesame Place is seeking enthusiastic Ambassadors to join our team as Assistant Supervisors for Park Quality. You will lead a team to deliver exceptional guest service, maintain a clean and safe park environment, and model a positive, high-energy attitude while upholding our commitment to quality.

As a supervisor, you will train and counsel Ambassadors, manage daily labor and scheduling, and ensure opening and closing procedures are executed smoothly.

Qualifications

• Experience in ambassador role or equivalent external experience.
• Excellent time management and multi-tasking.
• Strong communication and problem-solving abilities.
• Active listening and ability to anticipate guests' needs.
• Flexible to perform varied duties.

Responsibilities

• Lead an awesome team in delivering guest service and maintaining a clean, safe environment.
• Supervise, train and counsel Ambassadors; track labor, scheduling and breaks.
• Ensure opening and closing procedures are completed and areas are clean.
• Manage guest flow in attraction waiting areas and communicate professionally with guests, vendors and team.

Skills

Customer service

Multitasking

Communication

Problem solving

Active listening

Flexibility

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do:

As an Assistant Supervisor for Park Quality, you’ll lead an awesome team in delivering an exemplary level of guest service, including engaging with guests and maintaining a clean and safe environment through the park. As a team leader, you will model a positive attitude, a high level of energy and an unyielding commitment to quality. You will:

• Interact with others in a positive, professional manner
• Perform job duties of the positions you’re supervising
• Supervise, train, and counsel Ambassadors
• Tracks labor to include daily scheduling and break management
• Ensure completion of opening and closing procedures
• Control guest flow in attraction waiting areas
• Maintain area cleanliness
• Provide morning park prep
• Communicate professionally and effectively with Ambassadors, Vendors and our Guests
• Perform other duties as assigned

What it takes to succeed:

• A passion for customer service
• Excellent multi-tasking and time management skills
• Outstanding communication and problem-solving abilities
• Active listener with the ability to anticipate guests’ needs
• Flexibility to perform varied duties

What else is important:

• At least 16 years of age
• At least three (3) months of Ambassador experience or equivalent external experience
• Must be able to act responsibly with a high attention to safety
• Must be able to lift, push, pull and/or carry up to 50 lbs
• Position engages in extensive walking and standing throughout entire work shift
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
• Perform cleaning duties; including use of cleaning chemicals
• Must be willing to comply with all SEA grooming guidelines and employment standards
• Must be able to work indoors and outdoors, in varying weather, to include extreme heat
• Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement
• Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations
• Ability to successfully complete all legal, company and department training requirements within established timelines

The perks of the position:

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.