Supervisor - Front Desk Night Audit

Grand Falls Casino Resort, LLC; Larchwood Township (IA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Profit sharing

Premium pay

Job summary

Grand Falls Casino & Golf Resort is seeking a Night Audit Supervisor to oversee the Call Center, Front Desk, Bell Hop and Night Custodian teams. You will hire, schedule and train staff, and ensure guest issues are resolved promptly with a positive, professional attitude.

Essential functions include delivering exceptional customer service, coaching employees, and maintaining confidentiality. Overnight shifts are required in a 24/7 operation with flexible scheduling.

Qualifications

• Hospitality supervisory experience preferred or equivalent.
• Must have TIPS certification on property.
• Overnight shifts required; flexible schedule
• Pre-employment drug test required.

Responsibilities

• Oversee Call Center, Front Desk, Bell Hop and Night Custodian teams.
• Hire, schedule and train employees in the covered areas.
• Provide feedback and coaching to staff as needed.
• Resolve guest problems and complaints promptly and professionally.
• Maintain confidentiality of guest information and hotel data.

Skills

Customer service

Scheduling

Hiring

Coaching

Conflict resolution

Teamwork

Communication

Flexibility

Time management

Discretion

Education

Associate’s degree

TIPS certification

Job description

The Night Audit Supervisor oversees the Call Center, Front Desk, Bell Hop & Night Custodian positions. They are responsible for hiring, scheduling and training the employees in these areas. Front Desk Supervisors are required to handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.

Essential Functions

• Provide exceptional customer service to all internal and external customers.
• Schedule, interview and hire new employees in the call center, front desk and custodian positions.
• Provide feedback and coaching to employees when necessary.
• Handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.
• Ability to tolerate angry or upset customers.
• Know and follow company policy and procedures.
• Must be personable and willing to establish a rapport with guests.
• Must be able to conform to a professional look.
• Must be able to work a flexible schedule to include nights, weekends and holidays.
• Knowledgeable in all casino areas, marketing programs, safety & security operations.
• Must be punctual.
• Refined verbal and written communication skills.
• Ability to work under frequent time pressures in a busy environment.
• Prioritize, organize and follow up.
• Work cohesively with co-workers as part of a team.
• Maintain confidentiality of guest information and pertinent hotel data.
• Be a clear thinker, remaining calm and resolving problems using good judgment.

Required

• Previous hospitality experience preferred but not required
• Associate’s degree or relevant supervisory experience
• TIPS certified on property.
• Overnight shifts
• Recognize the resort is a 24/hour 365 day a year operation, flexibility in shifts required.
• Pre-employment drug test required. Arranged by Grand Falls upon offer of employment.

Schedule

Full Time

$20.50 w/premium pay + profit sharing

Grand Falls Casino & Golf Resort is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.