Host/Cashier - Big Drop Cafe

Grand Falls Casino Resort, LLC; Larchwood Township (IA); On-site; USD 25,000 - 33,000; Full time

Job summary

Grand Falls Casino & Golf Resort in Iowa is seeking a friendly Hostess/Cashier to greet guests, seat them, and provide exceptional service at the point of sale.

You will operate the Micros terminal, handle payments and change, and maintain a clean dining area while helping ensure a smooth, welcoming guest experience during shifts.

Qualifications

• Must be eighteen years of age or older.
• Good verbal and written communication skills in English.
• Must be able to stand for up to seven hours.
• Must be able to obtain all required certifications.
• IGRC license.
• TIPS certification.

Responsibilities

• Greet guests and create a positive first impression in the outlet.
• Operate Micros terminal, collect payments and make change.
• Seat guests in appropriate sections at clean tables.
• Maintain a neat dining area and perform sidework duties as assigned.
• Report all guest incidents to a supervisor immediately.
• Smile and make eye contact with guests.

Skills

Verbal and written communication

Stand for long hours

Education

IGRC license

TIPS certification

Job description

Welcome guests, operate POS cash registers, and seat guests in appropriate sections. Provide exceptional guest service to all customers.

Essential Functions

• Recognize, welcome and greet guests. You are creating the guest’s first impression of the outlet.
• Maintain good personal appearance at all times.
• Because of the high visibility of this position, it is imperative that all hostess/cashiers be friendly, helpful and courteous when dealing with our guests.
• Responsible for operating Micros terminal, collecting payments and making change.
• Responsible for monies in cash drawer.
• Seating guests in appropriate sections at clean tables.
• Knowledge of outlet layout, menu items and nightly features.
• Help keep dining area neat and clean at all times (chairs, booths, floors).
• Perform assigned sidework duties.
• Report all guest incidents and complaints immediately to supervisor.
• Perform all other related tasks deemed necessary by management.
• Smile and make eye contact

Required

• Must be eighteen (18) years of age or older.
• Good verbal and written communication skills, in English.
• Must be able to stand for up to seven (7) hours.
• Must be able to obtain all required certifications
• IGRC license.
• TIPS certification

Schedule

180

Grand Falls Casino & Golf Resort is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.