Supervisor - Big Drop Cafe

Grand Falls Casino Resort, LLC; Larchwood Township (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Grand Falls Casino & Golf Resort is seeking a Big Drop Supervisor to oversee daily Front of House operations for the Diner, ensuring top-notch guest service and adherence to quality standards.

The role involves menu development, implementing service standards, and coordinating FOH scheduling and inventory. Strong English communication and healthdeclaration compliance are required; TIPS certification is expected post-hire.

Qualifications

• Must have excellent guest service skills.
• Strong knowledge of food and beverage service.
• Ability to develop and implement service standards.

Responsibilities

• Oversee day-to-day Front of House operations for the Big Drop Diner.
• Provide exceptional guest service and maintain service quality.
• Develop preliminary menu concepts and service standards for the Diner.
• Schedule Front of House staff and manage payroll costs.
• Ensure compliance with Iowa health and regulatory requirements.
• Recruit, train, and develop FOH team members.
• Monitor inventories, par levels, and rotation of items.
• Perform periodic evaluations and implement development plans.

Job description

The Big Drop Supervisor is primarily responsible for the day to day operations of the Front of house (dining room) for the Big Drop, ensuring product and service quality, consistency and team member development on all levels. Additionally this position is responsible for meeting all company and State Health Department rules and regulations.

Essential Functions

• Provide exceptional guest service to all customers.
• Must have extensive food and beverage service knowledge.
• Responsible for all Diner (FOH) operational quality aspects.
• Responsible for preliminary menu development.
• Responsible for developing service standards and implementation of those standards for the Diner.
• Responsible for assisting in the development of cost related parameters for the Diner.
• Responsible for maintaining expenses to meet budgeted or forecasted goals.
• Responsible for scheduling all Front of House Diner staff members and meeting designated payroll costs.
• Responsible for all Front of House organization for fast and efficient functionality and service.
• Responsible for developing and coordinating a program that meets all Iowa Department of Health, Internal controls and government rules and regulations.
• Must be able to obtain all necessary licenses as required by local, state and federal governments.
• Responsible for tracking systematically, all critical areas of food and beverage service.
• Performs other duties as assigned.
• Responsible for periodic team member evaluations and further development strategies.
• Responsible for all relevant inventories including rotation, par levels, periodic physical inventories and discontinued inventory items.
• Responsible for coordinating new inventory items with the Food and Beverage Director and Purchasing manager.
• Responsible for the hiring and development of all levels of the Diner service team.

Required

• Must be eighteen (18) years of age or older.
• Good verbal and written communication skills, in English.
• Must be able to stand for up to seven (7) hours.
• Must be able to obtain TIPS certification on property.
• Pre-employment drug test required. Arranged by Grand Falls upon offer of employment.

Grand Falls Casino & Golf Resort is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.