Supervisor - Environmental Services

Grand Falls Casino Resort, LLC; Larchwood Township (IA); Presencial; USD 42 000 - 52 000; Tempo integral

Resumo da oferta

Grand Falls Casino & Golf Resort is seeking a hands-on housekeeping supervisor to direct and mentor a crew, ensuring the facility meets our strict cleanliness standards and delivers an exceptional guest experience.

You will train, schedule, assign duties, inspect areas, manage inventory, and coordinate with the EVS manager. The role requires a customer-focused lead who can adapt to varied shifts and tasks.

Qualificações

• Experience leading housekeeping teams in a high-traffic facility.
• Ability to train and coach staff to meet cleanliness standards.
• Willingness to work 12-hour shifts and variable scheduling.

Responsabilidades

• Direct and mentor housekeeping crew to deliver consistent cleanliness.
• Inspect all work areas and provide feedback.
• Schedule, assign duties, and assist in performance evaluations.
• Maintain inventory and supplies; oversee recycling and waste programs.
• Ensure guest and staff safety and exceptional service.
• Coordinate with EVS manager on training and productivity.

Conhecimentos

Leadership

Team supervision

Training

Scheduling

Descrição da oferta de emprego

This is a "hands-on" position responsible for directing, leading and mentoring by example a crew of housekeeping team members performing numerous cleaning and sanitation duties. This person will inspect all work areas and provide feedback and guidance ensuring the entire facility meets our stringent standards and expectations. Work closely with the EVS manager assisting in training, scheduling, assigning duties, providing input for performance evaluations, and making recommendations for increased productivity and efficiency. Providing and ensuring a clean and safe environment for all guests, and staff is critical. General daily duties include: cleaning of Casino floor, offices, restrooms, kitchens, dining rooms, event center, outdoor facilities and all other associated areas, as well as keeping track of inventory and supplies, and participating in recycling and garbage programs. Ultimate responsibility is to ensure the customer is impressed with the cleanliness of our facility, and has an exceptional experience during their time in our facility.

Essential Functions

• Work 15 days per month, have 15 days off.
• Full-time, 12 hour shift.
• Provide exceptional guest service to all customers at all times.
• Cleans restrooms multiple times each day including floors and fixtures.
• Cleans all gaming devices, tables and chairs associated with the Casino floor.
• As needed and as directed cleans ash trays and removes trash from the gaming area.
• Daily cleans slot bases to remove soils and evidence of use.
• Will be directed by multiple individuals not always including their direct supervisor and must be capable of self directing and doing what is needed when it is needed.
• Must be courteous, knowledgeable, honest, credible, reliable and respectful of all.
• Cleans all associated support areas including back of house offices and restrooms as needed /directed.
• Does daily projects as directed and as needed including areas of hotel, kitchen any areas associated with GFCGR.
• Will provide restorative services when emergencies arise and may need to work alternate hours.
• Cleans dining venues when not in operation including floors, table bases, chairs, wall and ceiling finishes.
• Is responsible to shore up others cleaning in this area and ensure that it looks new and clean daily.
• Is to be a cohesive part of a service oriented team with a positive attitude that is quality minded and customer focused.

Required

• Pre-employment drug test required, arranged for by Grand Falls upon offer of employment.

Schedule

Varies

Grand Falls Casino & Golf Resort is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.