Supervisor Front Desk

Caesars Entertainment; Danville (VA); On-site; USD 23,000 - 32,000; Full time

Job summary

Caesars Virginia is seeking a Front Desk Supervisor to oversee daily hotel reception operations and ensure top-tier guest service. You will train, motivate and guide staff to meet established job requirements and manage check-in/check-out processes with courtesy and efficiency.

The role requires strong communication, organization and multitasking abilities, plus adherence to high integrity standards in a regulated hospitality environment. Wage is $20.00 per hour.

Qualifications

• Good experience with office machines (such as fax machines and printers).
• Good practical knowledge of MS Office, particularly Excel and Word, and proficiency in English (oral and written).
• Strong communication and interpersonal skills.
• Good organizational, multitasking and problem-solving skills.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Responsibilities

• Oversee the daily management of our hotel reception area.
• Supervises and directs guest check in and check out process and transportation services.
• Counsels, guides and instructs Front Desk Agents.
• Ensures guest needs are met and aligns with Caesars Virginia standards.
• Oversee hotel operations as Manager on Duty in absence of Front Office Manager.
• Coordinate with Reservations, Bell/Valet and Housekeeping to ensure guest satisfaction.

Skills

Office machines

MS Office

Excel

Word

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Problem-solving

Tools

Fax machines

Printers

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Front Desk Supervisor will oversee the daily management of our hotel reception area. The individual must have strong communication skills, a friendly attitude and a high level of personal organization to ensure the smooth performance of front desk duties.

How You Will Create the Extraordinary

Trains, motivates, evaluates, supervises and assists staff to ensure that team members receive adequate guidance and resources to accomplish established job requirements.

Supervises and directs guest check in and check out process and the provisions of transportation services to ensure that procedures are followed and that guests are helped quickly and in a courteous and safe manner according to Caesars Virginia standards.

Counsels, guides and instructs the Front Desk Agents in the daily performance of their duties and provides exceptional leadership.

Ensures the needs of guests are being met and are consistent with the standards established by management. Attends to guests’ complaints and requests as necessary and remains focused on quality guest services.

Oversee the operations of the hotel as Manager on Duty in the absence of the Front Office Manager and/or Front Office Manager.

Handling complex guest service situations such as room moves and unassigned reservations. Acts as communication center between guests and various internal departments to ensure guest satisfaction.

Coordinates with Reservations, Bell/valet and Housekeeping toensure guest satisfaction.

Monitors equipment operations to ensure proper function; requests maintenance or revision as necessary.

Monitors stock par levels to ensure adequate supply levels are maintained; prepares supply orders as necessary

Perform other duties as assigned by management.

What You Will Need

QUALIFICATIONS:

Good experience with office machines (such as fax machines and printers)

Good practical knowledge of MS Office ٫ particularly Excel and Word ٫ and proficiency in English (oral and written)

Strong communication and interpersonal skills

Good organizational ٫ multitasking and problem-solving skills

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Wage: $20.00 per hour

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

May be subject to smoking environment and moderate noise.

• Fast paced, high volume environment involving constant

Must be able to stoop, reach and bend as necessary.

Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.