Housekeeping Floor Manager (City Wide)

Caesars Entertainment; Las Vegas (NV); On-site; USD 38,000 - 60,000; Full time

Job summary

Caesars Palace in Las Vegas is seeking a Housekeeping Supervisor to oversee daily operations for 16-20 staff, ensuring cleanliness and adherence to policies.

You will respond to guest inquiries, supervise staff, enforce safety standards, provide training, and coordinate with front office to share room status. The role requires strong communication, flexibility across shifts, and commitment to service excellence.

Qualifications

• Must have strong written and verbal English.
• Experience supervising housekeeping staff is preferred.
• Flexible to work shifts and across multiple properties.

Responsibilities

• Listen and respond to guest inquiries in a professional manner; provide accurate information on hotel, casino, and city services.
• Supervise housekeeping hourly staff and assist with interviews, evaluations, and progressive discipline when required.
• Enforce safety standards and OSHA compliance; implement policies and procedures to ensure quality service.
• Monitor daily work performance and ensure completion of duties and proper handling of all keys.
• Coordinate room status information with front office staff and communicate clearly with team.

Skills

Communication skills

Bilingual preferred

Supervisory experience

Customer service

Tools

MS Office

Hotel PMS

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Assist in the day-to-day supervision to achieve customer satisfaction and quality service while assuring compliance with policies and Standard Operating Procedures. Conducts inspections for cleanliness and uphold standards of daily staff of 16-20 employees effectively.

How You Will Create the Extraordinary

• Listen and respond to guest inquiries in a professional manner; answer questions and offer assistance by providing accurate information on hotel, casino, and city services.
• Supervise cross-property housekeeping hourly staff, assist with interviews, and conduct evaluations and progressive discipline when required.
• Implement and monitor departmental and hotel policies and procedures to ensure quality service and enforce all OSHA and safety standards.
• Initiate positive or corrective action when standards are consistently met or not met.
• Supervise and monitor daily work performance of housekeeping staff, ensuring completion of duties and proper handling and security of all keys.
• Work closely with Status Board Operators communicating accurate room status information to the front office staff.
• Communicate effectively, both verbally and in writing, to provide clear direction to staff.
• Resolve guest concerns efficiently and courteously.
• Maintain a clean and safe work environment and ensure all public areas meet hotel cleanliness and maintenance standards.
• Monitor supply and amenity levels in assigned areas.
• Report operational issues, maintenance discrepancies, unsafe equipment, and unusual situations in a timely manner and follow through to resolution.
• Exercise sound judgment regarding employee and guest safety, demonstrating strong customer service skills.
• Maintain knowledge of guestroom cleaning techniques, including industrial carpet and floor care, as well as standard cleaning practices.
• Attend all required training sessions and actively participate in pre-shift departmental meetings.

What You Will Need

• Must possess strong written and verbal communication skills, including the ability to read, write, and communicate fluently in English, with excellent customer service skills.
• Must maintain a neat and professional appearance.
• Must be flexible to work various shifts and at multiple properties; bilingual abilities preferred.
• Knowledge of collective bargaining agreements preferred.
• Previous housekeeping supervisory experience preferred.
• Ability to manage multiple assignments and make progress under time constraints.
• Ability to access, input, and analyze information using moderately complex computer systems and written materials, and to act independently when drawing conclusions.
• Ability to perceive quality of work, review documents, follow instructions, and respond to guest, client, or staff inquiries.
• Ability to remain alert throughout the shift and calm during emergency situations while exercising sound judgment.

ADDITIONAL REQUIREMENTS

• Ability to perform physical tasks, including standing and walking for the duration of the shift, as well as bending, stooping, kneeling, climbing, and ascending/descending stairs.
• Work in a fast-paced environment handling multiple tasks under time constraints.
• Must be able to lift up to 50 lbs and handle sensitive staff and guest situations in a timely manner.
• May use a step stool to reach high areas; must climb stairs and continuously balance, bend, stoop, and kneel.
• Must frequently crouch, squat, push/pull, work overhead with both arms, and use hands for continuous grasping.
• Must be able to push, pull, and lift furniture (e.g., mattresses, tables, chairs, lamps).
• Must tolerate required PPE (gloves, safety glasses/goggles, etc.) and safely operate motorized equipment.
• Ability to work in a smoking and pet-friendly environment

About Us

Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.