Guest Room Attendant

Caesars Entertainment; St. Louis (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

Caesars Entertainment in St. Louis, MO is seeking a dedicated Housekeeper responsible for delivering outstanding guest service while maintaining the hotel's cleanliness standards. You will work on assigned floors, clean rooms, and support safety and efficiency activities.

The role requires physical stamina, excellent communication, and a professional appearance. You will adapt to busy environments and collaborate with team members to ensure a welcoming guest experience.

Qualifications

• Ability to communicate with hotel guests and understand requests.
• Ability to use cleaning equipment including vacuum and safety gear.
• Ability to move around the work area efficiently.
• Ability to stand/walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.

Responsibilities

• Cleans hotel rooms, hallways, linen rooms, employee and storage areas to standard.
• Maintains and cleans equipment used during a shift per SOP.
• Maintains proper documentation of duties performed during a shift.
• Reports safety hazards or maintenance deficiencies for proper handling.
• Greet guests and respond to guest requests.
• Keeps the operating cart clean and stocked with supplies.
• Cleans assigned floors and removes trash and linens.
• Turns in lost and found items to management promptly.
• Restocks each guest room with standardized amenities.
• Performs all housekeeping duties and related tasks as required.

Skills

Guest service

Communication skills

Physical mobility

Stamina

Tools

Vacuum cleaner

Cleaning supplies

Safety equipment

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary”

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for maintaining all standards of cleanliness throughout the hotel, as directed.

How You Will Create the Extraordinary

The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.

1. Cleans hotel rooms, hallways, linen rooms, employee and storage areas in the hotel in consistent standardized manner.

2. Is responsible for maintaining and cleaning all equipment used throughout the course of a shift, as detailed in the SOP.

3. Maintains proper documentation of all duties accomplished during a working shift, as directed.

4. Reports all safety hazards or maintenance deficiencies for proper handling.

5. Abides by all security/safety measures.

6. Greets all guests throughout shift, responds to guest request.

7. Performs all duties in a quiet and orderly manner.

8. Keeps the operating cart clean and neat with sufficient supplies.

9. Keeps the assigned floor clean and free of trash and linens.

10. Expediently turn in any lost and found items on property to the Management.

11. Replenishing each guest room with standardized amenities and materials.

12. Cleans any biohazard materials with proper safety equipment.

13. Performs all Housekeeping related assignments and duties.

14. Reports room and hall deficiencies to PBX/Supervisor and follows up on completion.

15. Performs other duties as assigned by management.

What You Will Need

Ability to communicate with hotel guests, announcing arrival at door, and comprehending special requests from guests.

Ability to inspect and maintain areas for which responsible. Must be able to use the equipment associated with the position, including, but not limited to, vacuum, cleaning supplies and safety equipment.

Ability to effectively and efficiently move around work area.

Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.

Excellent guest service and communication skills.

Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.

Must present a professional appearance and demeanor at all times.

Regular and punctual attendance is required.

Other Information

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post‑offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.