Front Desk Shift Manager- Graveyard- Silver Legacy

Caesars Entertainment; Reno (NV); On-site; USD 52,000 - 76,000; Full time

Job summary

Caesars Entertainment, operator of Silver Legacy, is seeking a Front Desk Shift Manager for the graveyard shift in Reno, NV. You will supervise front desk clerks, handle guest issues, assist with VIP arrivals, and ensure smooth nightly operations across the front office, while coordinating with other departments and maintaining PCI compliance.

The role requires strong communication, leadership, and problem-solving abilities, and may involve shift flexibility, including nights and holidays.

Qualifications

• Excellent communication skills with the ability to read, write, and communicate verbally in English.
• Ability to perform basic math functions; use ten-key and computer equipment; supervise and guide staff towards daily goals and objectives; maintain effective working relationships with staff; deal effectively with the public; work flexible hours.
• Understand and comply with all company and departmental rules, regulations, policies and procedures.
• High School diploma or equivalent

Responsibilities

• Supervise day-to-day activities of the front desk clerks and rack clerks.
• Perform pre-shift briefings for all front desk personnel.
• Handle guest complaints and problems.
• Assist with group and VIP arrivals/departures.
• Review and make scheduling recommendations.
• Liaise between front office departments for guest requests.
• Monitor rooms available and guest placement.
• Train new and existing front desk clerks.
• Answer phone calls and input work orders into Maximo for engineering and housekeeping requests.
• Ensure front desk area is neat and fully stocked at end of shift.

Skills

Communication

Leadership

Customer service

English proficiency

Flexible hours

Math skills

Education

High School diploma or equivalent

Tools

Maximo

LUXE

Job description

Front Desk Shift Manager- Graveyard- Silver Legacy

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Provide supervisory assistance, support and job knowledge to the various front office positions.

How You Will Create the Extraordinary

Supervise day-to-day activities of the front desk clerks and rack clerks

Perform pre-shift briefings for all front desk personnel

Handle any guest complaints/problems

Assist with group and VIP arrivals/departures

Review and make recommendations regarding scheduling

Act as the liaison between the other front office departments regarding requests for service from the hotel guests

Monitor rooms available and the placement of guests

Recommend and assist with the implementation of policies and procedures

Adhere to Payment Card Industry Security Standards (PCI Compliance)

Maintain established procedures of the front desk

Monitor clerk overages and shortages

Train new and existing front desk clerks

Assist guest services area when required

Answer phone calls as well as IVY requests in a timely manner, inputting work orders into Maximo for engineering and housekeeping requests

Monitor upsells through LUXE for agents

Assist with front desk kiosks to make sure they are working correctly

Ensure area is neat and fully stocked at the end of shift

Perform periodic reviews and counseling of employees as needed

Achieve daily maximum occupancy levels

Exemplify our core values, family style service, our mission and vision

Exemplify our DEI (diversity, equity, inclusion) culture

Perform other job‑related duties as assigned

What You Will Need

• Excellent communication skills with the ability to read, write, and communicate verbally in English
• Ability to perform basic math functions; use ten-key and computer equipment; supervise and guide staff towards daily goals and objectives; maintain effective working relationships with staff; deal effectively with the public; work flexible hours
• Understand and comply with all company and departmental rules, regulations, policies and procedures
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Must be able to respond to visual and aural cues
• Must have manual dexterity to operate all office equipment
• Must be able to maneuver around office and property
• Must be able to lift and carry up to 30 pounds
• Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job
• Office environment may include variable temperature and lighting levels

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.