Supervisor- Field Service

Genuine Parts Company; Spokane Valley (WA); On-site; USD 36,000 - 59,000; Full time

Job summary

Genuine Parts Company in Spokane Valley is seeking a Field Service Supervisor to lead a field service team of technicians. Under limited supervision, you will oversee hiring, training, and ensure adherence to SOPs, KPIs, and Lean Six Sigma programs.

You will schedule service jobs, assign personnel, verify proper training and certifications, and review jobs for quotes in collaboration with the Manager and Account Specialist.

Qualifications

• Typically requires an associate's degree and five (5) or more years of related experience.
• Equivalent combination of education and experience accepted.

Responsibilities

• Develops and implements best practices to enhance business growth.
• Manages service personnel to meet customer expectations and requirements.
• Ensures technicians have proper training and certifications.
• Schedules service jobs and assigns personnel to duties.
• Ensures proper equipment and tools are provided for work safely.
• Participates with Manager in hiring Field Service Technicians.
• Tracks training for each technician.
• Performs other duties as assigned.

Skills

Field service duties

Team collaboration

Positive work ethic

Interpersonal skills

Analytical problem-solving

Effective communication

Education

Associate's degree + 5+ years experience

Job description

SUMMARY

Under limited supervision, the Field Service supervisor functions as the lead of a field service team and oversees technicians to ensure their work is performed effectively. The Supervisor is involved in team decisions, hiring, training, and is required to make sure the team follows all SOP’s, KPI’s and Lean Six Sigma programs.

JOB DUTIES

• Develops and implements best practices and procedures to enhance business growth.
• Manages service personnel to ensure they meet customer’s expectations and requirements.
• Ensures that every technician has the proper training and certifications to meet the needs of the job.
• Schedules service jobs and assigns personnel to specific jobs and duties.
• Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.
• Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs.
• Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.
• Participates with Manager in hiring new Field Service Technicians.
• Tracks all training for each technician.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience.

KNOWLEDGE, SKILLS, ABILITIES

• Specific knowledge of field service duties required
• Ability to work with the team in the field when the need arises
• Ability to maintain a positive attitude and productive, driven work ethic required
• Strong interpersonal, analytical, and problem-solving skill required
• Ability to remain calm and clear-headed in an emergency required
• Good communication skills required

PHYSICAL DEMANDS

• Push/pull up to 50 pounds
• Lift/carry up to 50 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS

• Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY

• 5-10 Indirect Reports
• 2-5 Direct Reports

BUDGET RESPONSIBILITY

No

COMPENSATION

$32.74 - $42.57/Hour

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.