Field Service Supervisor

Genuine Parts Company; Richmond (AL); On-site; USD 45,000 - 59,000; Full time

Job summary

Genuine Parts Company in Alabama is seeking a Field Service Supervisor to lead a field service team, oversee technicians, and ensure work is performed safely and effectively.

You will supervise scheduling, training, and equipment readiness while ensuring SOPs, KPIs, and Lean Six Sigma initiatives are followed. This role also involves hiring participation and training tracking to maintain high service standards.

Qualifications

• Requires associate degree and 5+ years of related field service experience.
• Ability to lead a field team and manage SOPs, KPI and Lean Six Sigma initiatives.
• Strong communication, problem-solving, and safety compliance skills.

Responsibilities

• Develops and implements best practices to enhance service delivery.
• Manages service personnel to meet customer expectations.
• Ensures technicians have proper training and certifications.
• Schedules service jobs and assigns personnel.
• Ensures proper equipment and tools are provided for jobs.
• Ensures adherence to SOPs, KPIs, and Lean Six Sigma programs.
• Assists in customer surveys and reviews jobs for quotes.
• Participates in hiring Field Service Technicians.
• Tracks training for each technician.
• Performs other duties as assigned.

Skills

Field service knowledge

Team leadership

Training & development

Customer communication

Problem solving

Safety awareness

Vehicle operation

Education

Associate degree

Job description

SUMMARY:

Under limited supervision, the Field Service supervisor functions as the lead of a field service team and oversees technicians to ensure their work is performed effectively. The Supervisor is involved in team decisions, hiring, training, and is required to make sure the team follows all SOP’s, KPI’s and Lean Six Sigma programs.

JOB DUTIES

• Develops and implements best practices and procedures to enhance business growth.

• Manages service personnel to ensure they meet customer’s expectations and requirements.

• Ensures that every technician has the proper training and certifications to meet the needs of the job.

• Schedules service jobs and assigns personnel to specific jobs and duties.

• Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.

• Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs.

• Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.

• Participates with Manager in hiring new Field Service Technicians.

• Tracks all training for each technician.

• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience.

KNOWLEDGE, SKILLS, ABILITIES

• Specific knowledge of field service duties required

• Ability to work with the team in the field when the need arises

• Ability to maintain a positive attitude and productive, driven work ethic required

• Strong interpersonal, analytical, and problem-solving skill required

• Ability to remain calm and clear-headed in an emergency required

• Good communication skills required

• Willingness and ability to drive company vehicles in alignment with Company policy required within one year of start date; DOT preferred. Must be in alignment with company drug free workplace and other required customer regulatory requirements.

PHYSICAL DEMANDS:

• Push/pull up to 50 pounds

• Lift/carry up to 50 pounds

• Lift bulky objects

• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.

• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS:

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY:

5-10 Indirect Reports
0-5 Indirect Reports

COMPANY INFORMATION:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. It also does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

• Pay: $32.74 - $42.57/ hour

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience, and conduct and other legitimate business reasons.