Supervisor- Field Service

USA MOT Motion Industries, Inc.; Spokane Valley (WA); On-site; USD 45,000 - 59,000; Full time

Job summary

Motion Industries, Inc. in Spokane Valley, WA is seeking a Field Service Supervisor to lead a team of technicians in the field, ensuring work is performed to SOPs, KPI targets, and Lean Six Sigma standards.

You will schedule jobs, review training, and participate in hiring while driving customer satisfaction and ensuring proper tools and equipment are available. A related associate degree and 5+ years of field service experience are required.

Qualifications

• Requires knowledge of field service duties and safety practices.
• Must be able to work with a team in the field as needed.
• Strong interpersonal, analytical and problem-solving skills required.
• Excellent communication and calm decision-making in emergencies required.

Responsibilities

• Develops and implements best practices to enhance service growth.
• Manages service personnel to meet customer expectations and requirements.
• Ensures technicians have training and certifications needed for jobs.
• Schedules service jobs and assigns personnel to specific duties.
• Ensures proper equipment and tools are provided for safe, correct work.

Skills

Team leadership

Customer service

Problem-solving

Communication

Lean Six Sigma

Education

Associate's degree

5+ years experience in field service

Job description

SUMMARY

Under limited supervision, the Field Service supervisor functions as the lead of a field service team and oversees technicians to ensure their work is performed effectively. The Supervisor is involved in team decisions, hiring, training, and is required to make sure the team follows all SOP’s, KPI’s and Lean Six Sigma programs.

JOB DUTIES

• Develops and implements best practices and procedures to enhance business growth.


• Manages service personnel to ensure they meet customers’ expectations and requirements.


• Ensures that every technician has the proper training and certifications to meet the needs of the job.


• Schedules service jobs and assigns personnel to specific jobs and duties.


• Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.


• Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs.


• Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.


• Participates with Manager in hiring new Field Service Technicians.


• Tracks all training for each technician.


• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience.

KNOWLEDGE, SKILLS, ABILITIES

• Specific knowledge of field service duties required.


• Ability to work with the team in the field when the need arises.


• Ability to maintain a positive attitude and productive, driven work ethic required.


• Strong interpersonal, analytical, and problem-solving skill required.


• Ability to remain calm and clear-headed in an emergency required.


• Good communication skills required.

PHYSICAL DEMANDS

• Push/pull up to 50 pounds.


• Lift/carry up to 50 pounds.


• Lift bulky objects.


• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.


• Working conditions may be indoor and/or outdoor.


• Noise level may be loud at times.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY

5-10 Indirect Reports
2-5 Direct Reports

BUDGET RESPONSIBILITY

No

COMPENSATION

$32.74 - $42.57/Hour

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders.

Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale.

Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.