Supervisor- Field Service

Motion; Tempe (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick pay

Holiday pay

Job summary

Motion is seeking a Field Service Supervisor to lead a team in Tempe, Arizona. This role involves overseeing technicians, ensuring their compliance with service standards, and managing personnel training. The ideal candidate should have an associate's degree and five years of related experience.

The position offers a comprehensive benefits package, including healthcare coverage, 401(k), tuition reimbursement, and paid vacation.

Qualifications

• Typically requires an associate's degree and five or more years of related experience or equivalent.
• Specific knowledge of field service duties required.
• Strong interpersonal, analytical, and problem-solving skills required.

Responsibilities

• Develop and implement best practices to enhance business growth.
• Manage service personnel to meet customer expectations.
• Ensure every technician has proper training and certifications.

Skills

Field service specific knowledge

Interpersonal skills

Analytical skills

Problem-solving skills

Ability to work in a team

Strong communication skills

Education

Associate's degree

Job description

Summary

Under limited supervision, the Field Service Supervisor functions as the lead of a field service team and oversees technicians to ensure their work is performed effectively. The Supervisor participates in team decisions, hiring, training, and is required to ensure the team follows all SOP’s, KPI’s and Lean Six Sigma programs.

Job Duties

• Develop and implement best practices and procedures to enhance business growth.
• Manage service personnel to ensure they meet customer expectations and fulfill all required standards.
• Ensure that every technician has the proper training and certifications to meet job requirements.
• Schedule service jobs and assign personnel to specific jobs and duties.
• Provide service personnel with the proper equipment and tools needed to perform jobs correctly and safely.
• Ensure the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs.
• Assist Manager and/or Account Specialist in customer surveys and review jobs for quotes.
• Participate with Manager in hiring new Field Service Technicians.
• Track training for each technician.
• Perform other duties as assigned.

Education & Experience

Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience.

Knowledge, Skills & Abilities

• Specific knowledge of field service duties required.
• Ability to work with the team in the field when the need arises.
• Ability to maintain a positive attitude and productive, driven work ethic required.
• Strong interpersonal, analytical, and problem‑solving skills required.
• Ability to remain calm and clear‑headed in an emergency required.
• Good communication skills required.

Physical Demands

• Push/pull up to 50 pounds.
• Lift/carry up to 50 pounds.
• Lift bulky objects.
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb, and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

Supervisory Responsibility

5-10 Indirect Reports (0-5 Indirect Reports)

Company Information

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

EEO Statement

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.