Supervisor, Field Service

Motion; Grand Prairie (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Motion in Grand Prairie, Texas, is seeking a Field Service Supervisor to lead a field service team and oversee technicians, ensuring work is performed effectively. You will participate in hiring, training, and enforcing SOPs, KPIs, and Lean Six Sigma programs.

The role requires an associate's degree and five or more years of related experience, with strong communication, problem-solving skills, and the ability to manage field operations and safety compliance.

Qualifications

• Associate's degree or equivalent combination of education and experience.
• Five+ years of field service experience or supervisor experience.
• Basic understanding of SOPs, KPIs and Lean Six Sigma concepts.

Responsibilities

• Lead field service team to ensure effective execution of duties.
• Hire, train, and mentor technicians.
• Schedule service jobs and assign personnel.
• Ensure proper equipment, tools, and safety procedures.
• Maintain SOPs, KPIs, and Lean Six Sigma programs.
• Review quotes and assist with customer surveys with management.
• Participate in hiring and oversee training records.

Skills

Field service

Team leadership

Communication

Problem solving

Calm under pressure

Driver's license

Education

Associate's degree

Job description

Under limited supervision, the Field Service supervisor functions as the lead of a field service team and oversees technicians to ensure their work is performed effectively. The Supervisor is involved in team decisions, hiring, training, and is required to make sure the team follows all SOP’s, KPI’s and Lean Six Sigma programs.

Job Duties

• Develops and implements best practices and procedures to enhance business growth.
• Manages service personnel to ensure they meet customer’s expectations and requirements.
• Ensures that every technician has the proper training and certifications to meet the needs of the job.
• Schedules service jobs and assigns personnel to specific jobs and duties.
• Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.
• Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs.
• Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.
• Participates with Manager in hiring new Field Service Technicians.
• Tracks all training for each technician.
• Performs other duties as assigned.

Education & Experience

Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience.

Knowledge, Skills, Abilities

• Specific knowledge of field service duties required
• Ability to work with the team in the field when the need arises
• Ability to maintain a positive attitude and productive, driven work ethic required
• Strong interpersonal, analytical, and problem-solving skill required
• Ability to remain calm and clear-headed in an emergency required
• Good communication skills required
• Willingness and ability to drive company vehicles in alignment with Company policy required within one year of start date; DOT preferred. Must be in alignment with company drug free workplace and other required customer regulatory requirements.

Physical Demands

• Push/pull up to 50 pounds
• Lift/carry up to 50 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

Licenses & Certifications

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

Supervisory Responsibility

5-10 Indirect Reports 0-5 Indirect Reports

Company Information

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.