Manager, Field Service

Genuine Parts Company; Charleston (SC); On-site; USD 70,000 - 90,000; Full time

Job summary

Motion is seeking a Field Service Supervisor to lead a team of technicians in performing service tasks efficiently and safely. The role involves hiring, training, coordinating job schedules, and ensuring adherence to SOPs, KPIs, and Lean Six Sigma practices.

The supervisor will collaborate with management to review quotes, track training, and ensure high customer satisfaction in field operations.

Qualifications

• Requires an associate’s degree and 5+ years of related experience.
• Strong leadership and team management abilities.
• Excellent communication and problem-solving skills.
• Ability to work well under pressure and in field conditions.

Responsibilities

• Lead field service team to ensure effective technician performance.
• Hire, train, and develop field technicians.
• Schedule service jobs and assign personnel.
• Ensure proper equipment and safety procedures are followed.
• Review jobs for quotes with Manager/Account Specialist.
• Maintain training records for each technician.
• Support customer surveys and relate feedback to the team.

Education

Associate’s degree

Job description

SUMMARY:

Under limited supervision, the Field Service supervisor functions as the lead of a field service team and oversees technicians to ensure their work is performed effectively. The

Supervisor is involved in team decisions, hiring, training, and is required to make sure the team follows all SOP’s, KPI’s and Lean Six Sigma programs.

JOB DUTIES

• Develops and implements best practices and procedures to enhance business growth.
• Manages service personnel to ensure they meet customer’s expectations and requirements.
• Ensures that every technician has the proper training and certifications to meet the needs of the job.
• Schedules service jobs and assigns personnel to specific jobs and duties.
• Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.
• Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs.
• Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.
• Participates with Manager in hiring new Field Service Technicians.
• Tracks all training for each technician.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires an associate’s degree and five (5) or more years of related experience or an equivalent combination of education and experience.

KNOWLEDGE, SKILLS, ABILITIES

• Specific knowledge of field service duties required
• Ability to work with the team in the field when the need arises
• Ability to maintain a positive attitude and productive, driven work ethic required
• Strong interpersonal, analytical, and problem-solving skill required
• Ability to remain calm and clear-headed in an emergency required
• Good communication skills required

PHYSICAL DEMANDS:

• Push/pull up to 50 pounds
• Lift/carry up to 50 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS:

• Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY:

• 5-10 Indirect Reports
• 2-5 Direct Reports

BUDGET RESPONSIBILITY:

No

COMPANY INFORMATION:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.