Manager, Field Service

RiseMe; Elkview (WV); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick pay

Holiday pay

Job summary

Motion is seeking a Field Service Supervisor to lead a field service team, oversee technicians, and ensure work aligns with SOPs, KPI targets and Lean Six Sigma programs. The role involves hiring, training, and ensuring proper certifications for all technicians, with a strong focus on safety and quality in field operations.

The ideal candidate has an associate degree and 5+ years of related experience or an equivalent combination, and will coordinate with management on quotes and service

Qualifications

• Associate's degree and 5+ years of related experience, or equivalent education/experience.

Responsibilities

• Lead field service team and oversee technicians to meet SOPs, KPI’s and Lean Six Sigma programs.
• Develop and implement best practices and procedures to enhance business growth.
• Schedule service jobs and assigns personnel to specific jobs and duties.
• Ensure technicians have proper training and certifications for the job.
• Provide equipment and tools required to perform jobs safely.
• Participate in hiring new Field Service Technicians and track training.

Skills

Field service duties

Team leadership

Interpersonal skills

Analytical skills

Problem solving

Communication skills

Calm under pressure

Education

Associate's degree

Job description

SUMMARY

Under limited supervision, the Field Service supervisor functions as the lead of a field service team and oversees technicians to ensure their work is performed effectively. The Supervisor is involved in team decisions, hiring, training, and is required to make sure the team follows all SOP’s, KPI’s and Lean Six Sigma programs.

JOB DUTIES

• Develops and implements best practices and procedures to enhance business growth.
• Manages service personnel to ensure they meet customer’s expectations and requirements.
• Ensures that every technician has the proper training and certifications to meet the needs of the job.
• Schedules service jobs and assigns personnel to specific jobs and duties.
• Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.
• Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs.
• Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.
• Participates with Manager in hiring new Field Service Technicians.
• Tracks all training for each technician.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience.

KNOWLEDGE, SKILLS, ABILITIES

• Specific knowledge of field service duties required
• Ability to work with the team in the field when the need arises
• Ability to maintain a positive attitude and productive, driven work ethic required
• Strong interpersonal, analytical, and problem-solving skill required
• Ability to remain calm and clear-headed in an emergency required
• Good communication skills required

PHYSICAL DEMANDS:

• Push/pull up to 50 pounds
• Lift/carry up to 50 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS:

• Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY

• 5-10 Indirect Reports
• 2-5 Direct Reports

BUDGET RESPONSIBILITY

No

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

DEI STATEMENT

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.