Supervisor, Field Service

Genuine Parts Company; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Vacation

Sick leave

Holiday pay

Job summary

Genuine Parts Company is seeking a Field Service Supervisor to lead a field team of technicians in delivering high-quality service. The role involves implementing best practices, ensuring SOPs and KPIs are followed, and driving Lean Six Sigma initiatives.

The ideal candidate has an associate’s degree and 5+ years of field service experience, with strong communication, problem-solving, and team leadership abilities. A valid driver’s license and DOT considerations are preferred.

Qualifications

• Knowledge of field service operations and safety procedures.
• Ability to lead a field team in variable environments.
• Strong interpersonal, analytical and problem-solving skills.
• Excellent communication and customer-facing skills.

Responsibilities

• Lead a field service team to meet SOPs, KPIs and Lean Six Sigma programs.
• Oversee training, hiring, and performance of technicians.
• Schedule jobs and assign personnel to tasks.
• Ensure technicians have proper certifications and equipment for jobs.
• Review quotes and assist with customer surveys with Manager.
• Maintain safety, quality, and regulatory compliance across field work.

Skills

Field service duties

Team leadership

Communication

Problem solving

Calm under pressure

Driver's license / DOT

Education

Associate’s degree

Job description

SUMMARY

Under limited supervision, the Field Service supervisor functions as the lead of a field service team and oversees technicians to ensure their work is performed effectively. The Supervisor is involved in team decisions, hiring, training, and is required to make sure the team follows all SOP’s, KPI’s and Lean Six Sigma programs.

JOB DUTIES

• Develops and implements best practices and procedures to enhance business growth.
• Manages service personnel to ensure they meet customer’s expectations and requirements.
• Ensures that every technician has the proper training and certifications to meet the needs of the job.
• Schedules service jobs and assigns personnel to specific jobs and duties.
• Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.
• Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs.
• Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.
• Participates with Manager in hiring new Field Service Technicians.
• Tracks all training for each technician.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires an associate’s degree and five (5) or more years of related experience or an equivalent combination of education and experience.

KNOWLEDGE, SKILLS, ABILITIES

• Specific knowledge of field service duties required
• Ability to work with the team in the field when the need arises
• Ability to maintain a positive attitude and productive, driven work ethic required
• Strong interpersonal, analytical, and problem-solving skill required
• Ability to remain calm and clear-headed in an emergency required
• Good communication skills required
• Willingness and ability to drive company vehicles in alignment with Company policy required within one year of start date; DOT preferred. Must be in alignment with company drug free workplace and other required customer regulatory requirements.

PHYSICAL DEMANDS

• Push/pull up to 50 pounds
• Lift/carry up to 50 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY

5-10 Indirect Reports
0-5 Indirect Reports

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.