Supervisor - Field Service

Genuine Parts Company; Kernersville (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Genuine Parts Company in Kernersville, NC is seeking a Field Service Supervisor to lead a field service team and oversee technicians, ensuring work meets standards.

You will participate in hiring, training, and enforcing SOPs, KPI tracking, and Lean Six Sigma programs, while coordinating service jobs and maintaining safety.

This role requires strong communication and problem-solving skills to deliver exceptional service.

Qualifications

• Typically requires an associate's degree and five or more years of related experience or an equivalent combination of education and experience.

Responsibilities

• Oversee field service technicians to ensure work is performed effectively.
• Manage service personnel to meet customer expectations and requirements.
• Ensure technicians are trained and certified for job needs.
• Schedule service jobs and assign personnel to tasks.
• Provide equipment and tools required to perform jobs safely.
• Ensure adherence to SOPs, KPIs and Lean Six Sigma programs.
• Assist in customer surveys and review jobs for quotes.
• Participate in hiring field service technicians.
• Track training for each technician.
• Perform other duties as assigned.

Skills

Field service leadership

Team leadership

Communication skills

Analytical problem solving

Calm under pressure

Interpersonal skills

Education

Associate's degree

Job description

SUMMARY:

Under limited supervision, the Field Service supervisor functions as the lead of a field service team and oversees technicians to ensure their work is performed effectively. The Supervisor is involved in team decisions, hiring, training, and is required to make sure the team follows all SOP’s, KPI’s and Lean Six Sigma programs.

JOB DUTIES

• Develops and implements best practices and procedures to enhance business growth.
• Manages service personnel to ensure they meet customer’s expectations and requirements.
• Ensures that every technician has the proper training and certifications to meet the needs of the job.
• Schedules service jobs and assigns personnel to specific jobs and duties.
• Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.
• Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs.
• Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.
• Participates with Manager in hiring new Field Service Technicians.
• Tracks all training for each technician.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience.

KNOWLEDGE, SKILLS, ABILITIES

• Specific knowledge of field service duties required
• Ability to work with the team in the field when the need arises
• Ability to maintain a positive attitude and productive, driven work ethic required
• Strong interpersonal, analytical, and problem-solving skill required
• Ability to remain calm and clear-headed in an emergency required
• Good communication skills required

PHYSICAL DEMANDS:

• Push/pull up to 50 pounds
• Lift/carry up to 50 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS:

• Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY:

• 5-10 Indirect Reports
• 2-5 Direct Reports

BUDGET RESPONSIBILITY:

No

COMPANY INFORMATION:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.