Supervisor - Field Service

Motion Industries (MOT); Kernersville (NC); On-site; USD 65,000 - 92,000; Full time

Benefits offered by this job

Healthcare

401(k)

Tuition reimbursement

Paid vacation

Holiday pay

Job summary

Motion Industries seeks a Field Service Supervisor to lead a Kernersville, NC field team, ensuring safe, timely completion of service work. You will guide technicians, oversee scheduling, training, and tool availability while upholding SOPs and KPI targets.

You’ll participate in hiring, review performance, and collaborate with account managers to deliver accurate quotes and excellent customer service, leveraging Lean Six Sigma practices.

Qualifications

• Requires an associate's degree and 5+ years of related experience.
• Strong leadership, communication, and problem-solving skills.
• Experience with Lean Six Sigma and KPI programs preferred.
• Ability to manage field teams and ensure safety standards.

Responsibilities

• Lead field service technicians and assign jobs.
• Ensure SOPs, KPIs, and Lean Six Sigma standards are followed.
• Coordinate training and certifications for team.
• Assist with hiring and performance reviews.
• Review quotes and survey customers with managers.

Skills

Leadership

Team coordination

Communication

Problem solving

Training

Analytical thinking

Education

Associate's degree

Job description

SUMMARY:Under limited supervision, the Field Service supervisor functions as the lead of a fieldservice team and oversees technicians to ensure their work is performed effectively. TheSupervisor is involved in team decisions, hiring, training, and is required to make sure theteam follows all SOP’s, KPI’s and Lean Six Sigma programs.JOB DUTIESDevelops and implements best practices and procedures to enhance business growth.Manages service personnel to ensure they meet customer’s expectations and requirements.Ensures that every technician has the proper training and certifications to meet the needs of the job.Schedules service jobs and assigns personnel to specific jobs and duties.Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs.Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.Participates with Manager in hiring new Field Service Technicians.Tracks all training for each technician.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience.KNOWLEDGE, SKILLS, ABILITIESSpecific knowledge of field service duties requiredAbility to work with the team in the field when the need arisesAbility to maintain a positive attitude and productive, driven work ethic requiredStrong interpersonal, analytical, and problem-solving skill requiredAbility to remain calm and clear-headed in an emergency requiredGood communication skills requiredPHYSICAL DEMANDS:Push/pull up to 50 poundsLift/carry up to 50 poundsLift bulky objectsNeck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.Working conditions may be indoor and/or outdoor. Noise level may be loud at times.LICENSES & CERTIFICATIONS:Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.SUPERVISORY RESPONSIBILITY:5-10 Indirect Reports2-5 Direct ReportsBUDGET RESPONSIBILITY: NoCOMPANY INFORMATION:Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.