Field Service Supervisor

Genuine Parts Company; Birmingham (AL); On-site; USD 70,000 - 95,000; Full time

Job summary

Genuine Parts Company is seeking a Field Service Supervisor to lead a field service team of technicians, ensuring safe, efficient work and adherence to SOPs and KPIs. You will coordinate scheduling, training, and performance reviews while partnering with managers to deliver exceptional service.

The successful candidate typically has an associate’s degree and 5+ years of related field experience, strong communication and problem-solving skills, and the ability to stay composed under pressure in

Qualifications

• Associate degree or equivalent combination of education and experience.
• Five or more years of related field service experience.
• Strong communication, leadership, and problem-solving skills.

Responsibilities

• Develops and implements best practices to enhance service growth.
• Manages service personnel to meet customer expectations.
• Ensures technicians have proper training and certifications.
• Schedules service jobs and assigns personnel.
• Ensures proper equipment and tools are provided for jobs.
• Ensures adherence to SOPs, KPIs and Lean Six Sigma programs.
• Assists in hiring, quoting, and reviews with management.
• Tracks training for each technician.

Skills

Field service duties

Team leadership

Communication skills

Problem solving

Calm under pressure

Safety awareness

Education

Associate degree

5+ years related experience

Job description

SUMMARY

Under limited supervision, the Field Service supervisor functions as the lead of a field service team and oversees technicians to ensure their work is performed effectively. The

Supervisor is involved in team decisions, hiring, training, and is required to make sure the team follows all SOP’s, KPI’s and Lean Six Sigma programs.

JOB DUTIES

• Develops and implements best practices and procedures to enhance business growth.
• Manages service personnel to ensure they meet customer’s expectations and requirements.
• Ensures that every technician has the proper training and certifications to meet the needs of the job.
• Schedules service jobs and assigns personnel to specific jobs and duties.
• Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.
• Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs.
• Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.
• Participates with Manager in hiring new Field Service Technicians.
• Tracks all training for each technician.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires an associate’s degree and five (5) or more years of related experience or an equivalent combination of education and experience.

KNOWLEDGE, SKILLS, ABILITIES

• Specific knowledge of field service duties required
• Ability to work with the team in the field when the need arises
• Ability to maintain a positive attitude and productive, driven work ethic required
• Strong interpersonal, analytical, and problem-solving skill required
• Ability to remain calm and clear-headed in an emergency required
• Good communication skills required

PHYSICAL DEMANDS:

• Push/pull up to 50 pounds
• Lift/carry up to 50 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS

• Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.