Supervisor - Field Service Lightweight

Motion Industries (MOT); Olde West Chester (OH); In loco; USD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare

401(k)

Tuition reimbursement

Paid vacation

Paid holidays

Descrizione del lavoro

Motion Industries seeks a Field Service Supervisor to lead a field team, oversee technicians, and ensure work is completed to meet customer expectations. The role emphasizes training, safety, and adherence to SOPs and KPI targets across service operations.

You will coordinate scheduling, assign duties, manage equipment, and participate in hiring and coaching to maintain high performance in a dynamic field environment.

Competenze

• Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience.
• Strong interpersonal, analytical, and problem-solving skills required.
• Excellent driving record preferred.

Mansioni

• Lead field service team and oversee technicians to ensure work is performed effectively.
• Schedule service jobs and assign personnel to specific jobs and duties.
• Ensure technicians have proper training and certifications and the necessary equipment and tools.
• Ensure adherence to SOPs, KPIs and Lean Six Sigma programs.
• Assist in hiring, training and mentoring field service technicians.
• Track training and development for each technician.
• Perform other duties as assigned.

Conoscenze

Field service knowledge

Team leadership

Communication

Problem solving

Emergency calmness

Formazione

Associate degree

Descrizione del lavoro

SUMMARY:Under limited supervision, the Field Service supervisor functions as the lead of a fieldservice team and oversees technicians to ensure their work is performed effectively. TheSupervisor is involved in team decisions, hiring, training, and is required to make sure theteam follows all SOP’s, KPI’s and Lean Six Sigma programs.JOB DUTIESDevelops and implements best practices and procedures to enhance business growth.Manages service personnel to ensure they meet customer’s expectations and requirements.Ensures that every technician has the proper training and certifications to meet the needs of the job.Schedules service jobs and assigns personnel to specific jobs and duties.Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs.Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.Participates with Manager in hiring new Field Service Technicians.Tracks all training for each technician.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience.KNOWLEDGE, SKILLS, ABILITIESSpecific knowledge of field service duties requiredAbility to work with the team in the field when the need arisesAbility to maintain a positive attitude and productive, driven work ethic requiredStrong interpersonal, analytical, and problem-solving skill requiredAbility to remain calm and clear-headed in an emergency requiredGood communication skills requiredPHYSICAL DEMANDS:Push/pull up to 50 poundsLift/carry up to 50 poundsLift bulky objectsNeck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.Working conditions may be indoor and/or outdoor. Noise level may be loud at times.LICENSES & CERTIFICATIONS:Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.SUPERVISORY RESPONSIBILITY:5-10 Indirect Reports2-5 Direct ReportsBUDGET RESPONSIBILITY: NoCOMPANY INFORMATION:Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.