Supervisor-Field Service

Motion; Rock Springs (WY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Motion is seeking a Supervisor-Field Service to lead a local team of technicians in Rock Springs, WY and Salt Lake City, UT. The role requires coordinating schedules, training, and ensuring adherence to SOPs and Lean Six Sigma practices.

Under limited supervision, you will manage performance, safety, and continuous improvement initiatives while collaborating with management on hiring and field operations to meet customer expectations.

Qualifications

• Associate degree and five+ years of related experience.
• Strong leadership and communication skills.
• Experience with field service operations and scheduling.

Responsibilities

• Oversee field service technicians and schedules.
• Ensure technicians have proper training and certifications.
• Maintain SOPs and KPI compliance across the team.
• Participate in hiring and onboarding of new technicians.
• Support customer surveys and quotes as needed.

Skills

Leadership

Project management

Lean Six Sigma

Communication

Team supervision

Education

Associate degree

Job description

## Supervisor-Field ServiceApplyremote type: On-Sitelocations: Rock Springs, WY, USA: Salt Lake City, UT, USAtime type: Full timeposted on: Posted Todayjob requisition id: R26\_0000025807**SUMMARY:** Under limited supervision, the Field Service supervisor functions as the lead of a field service team and oversees technicians to ensure their work is performed effectively. The Supervisor is involved in team decisions, hiring, training, and is required to make sure the team follows all SOP’s, KPI’s and Lean Six Sigma programs.**JOB DUTIES*** Develops and implements best practices and procedures to enhance business growth.* Manages service personnel to ensure they meet customer’s expectations and requirements.* Ensures that every technician has the proper training and certifications to meet the needs of the job.* Schedules service jobs and assigns personnel to specific jobs and duties.* Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.* Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs.* Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.* Participates with Manager in hiring new Field Service Technicians.* Tracks all training for each technician.* Performs other duties as assigned.**EDUCATION & EXPERIENCE** Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience.**KNOWLEDGE, SKILLS, ABILITIES*** Specific knowledge of field service duties required* Ability to work with the team in the field when the need arises* Ability to maintain a positive attitude and productive, driven work ethic required* Strong interpersonal, analytical, and problem-solving skill required* Ability to remain calm and clear-headed in an emergency required* Good communication skills required* Willingness and ability to drive company vehicles in alignment with Company policy required within one year of start date; DOT preferred. Must be in alignment with company drug free workplace and other required customer regulatory requirements.**PHYSICAL DEMANDS:*** Push/pull up to 50 pounds* Lift/carry up to 50 pounds* Lift bulky objects* Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.* Working conditions may be indoor and/or outdoor. Noise level may be loud at times.**LICENSES & CERTIFICATIONS:**Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY:**5-10 Indirect Reports 0-5 Indirect Reports**COMPANY INFORMATION:** Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.