Supervisor- Field Service

Motion; Spokane Valley (WA); Hybrid; USD 44,000 - 59,000; Full time

Job summary

Motion in Spokane Valley, WA, seeks a Field Service Supervisor to lead a field service team and ensure technicians perform safely, efficiently, and to customer specifications.

Under limited supervision, you’ll schedule jobs, assign personnel, manage training and certifications, and monitor KPIs and Lean Six Sigma initiatives. You’ll help hire new technicians, maintain equipment, and review quotes with the Manager and Account Specialist as needed.

Qualifications

• Associate's degree and 5+ years of related field service experience.
• Knowledge of field service duties and processes.
• Ability to work with field teams and partners.
• Strong communication, interpersonal, analytical, and problem-solving skills.
• Ability to remain calm and clear-headed in emergencies.

Responsibilities

• Develops and implements best practices to enhance business growth.
• Manages service personnel to meet customer expectations and requirements.
• Ensures technicians have proper training and certifications.
• Schedules service jobs and assigns personnel to duties.
• Provides proper equipment and tools for safe, correct job performance.
• Ensures adherence to SOPs, KPIs, and Lean Six Sigma programs.
• Assists Manager and Account Specialist in customer surveys and quotes review.
• Participates with Manager in hiring new Field Service Technicians.
• Tracks training for each technician.
• Performs other duties as assigned.
• Adheres to SOPs, KPIs, Lean Six Sigma programs.
• Assists in hiring new Field Service Technicians and reviews quotes.

Skills

Field service duties

Team collaboration

Communication skills

Interpersonal skills

Problem solving

Calm under pressure

Education

Associate's degree

Job description

## Supervisor- Field ServiceApply: On-Site: Spokane Valley, WA, USA: Full time: Posted Today: R26\\_0000031063**SUMMARY:**Under limited supervision, the Field Service supervisor functions as the lead of a field service team and oversees technicians to ensure their work is performed effectively. The Supervisor is involved in team decisions, hiring, training, and is required to make sure the team follows all SOP’s, KPI’s and Lean Six Sigma programs. **JOB DUTIES*** Develops and implements best practices and procedures to enhance business growth.* Manages service personnel to ensure they meet customer’s expectations and requirements.* Ensures that every technician has the proper training and certifications to meet the needs of the job.* Schedules service jobs and assigns personnel to specific jobs and duties.* Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.* Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs.* Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.* Participates with Manager in hiring new Field Service Technicians.* Tracks all training for each technician.* Performs other duties as assigned. **EDUCATION & EXPERIENCE*** Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience. **KNOWLEDGE, SKILLS, ABILITIES*** Specific knowledge of field service duties required* Ability to work with the team in the field when the need arises* Ability to maintain a positive attitude and productive, driven work ethic required* Strong interpersonal, analytical, and problem-solving skill required* Ability to remain calm and clear-headed in an emergency required* Good communication skills required **PHYSICAL DEMANDS:*** Push/pull up to 50 pounds* Lift/carry up to 50 pounds* Lift bulky objects* Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.* Working conditions may be indoor and/or outdoor. Noise level may be loud at times. **LICENSES & CERTIFICATIONS:*** Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY:*** 5-10 Indirect Reports* 2-5 Direct Reports**BUDGET RESPONSIBILITY:** No **COMPENSATION**: $32.74 - $42.57/Hour