Supervisor, EOC

RUA; Ankeny (IA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401k plan

Paid Time Off

Job summary

Ruan is seeking a full-time supervisor to oversee the day-to-day operations of the extended operations center in Ankeny, IA. You will manage staff scheduling, training, and performance monitoring while supporting escalated operational activities.

The role requires 1–2 years in transportation, dispatching, or customer service, strong communication, and the ability to work 12-hour shifts including weekends. DOT knowledge and MS Office proficiency are desirable.

Qualifications

• High School Diploma or GED or equivalent required.
• 1–2 years experience in transportation, dispatching, customer service, or related field.
• Excellent oral and written communication skills.
• Willingness to work 12-hour shifts, weekends, and more than 40 hours.
• Strong organizational, prioritization, and multitasking abilities.
• Knowledge of DOT rules and regulations; ability to learn multiple software tools.

Responsibilities

• Supervise and lead the extended operations center team; ensure adherence to policies and laws.
• Monitor service levels and propose improvements to management.
• Maintain strong relationships and frequent communication with team members.
• Identify and resolve daily service and scheduling issues; escalate when needed.
• Cross-train team members and participate in new process training.
• Perform other duties and special projects as required.

Skills

Communication

Customer service

Problem solving

Multitasking

DOT knowledge

Education

High School Diploma/GED

Tools

MS Office

Job description

This is a full-time position working onsite in Ankeny, IA.

Schedule:Sunday-Tuesday and every other Saturday

Hours:6:00 AM - 6:00 PM

This position is responsible for overseeing the day to day operational and staff activities of the extended operations center. Core responsibilities include staff scheduling, training and performance monitoring as well as supporting escalated operational activities.

Responsibilities:

• Supervise and provide leadership to build and maintain a strong team through effective communication, training, coaching and appraising. Carry out supervisory responsibilities in accordance with the orginazation's policies and applicable laws.
• Continually assess the individual and team service level and provide recommendations to manager regarding opportunities to improve performance. Ensure compliance with established procedures and expectations.
• Establish strong working relationships with co-workers and operational teams. Maintain frequent communication with all team members.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate acting as a liason between all parties providing direction and resolution in the event of service issues or other performance deficiencies.
• Be knowledgable in and able to perform tasks from all areas supported by the extended operations team. Facilitate new team member training as well as cross-training and new process training of current team members.
• Perform other job-related duties and special projects as required.

Requirements

Job Requirements/Minimum Qualifications:

Education: High School Diploma/GED or equivalent work experience

Experience: 1-2 years experience with transportation, dispatching, customer service, or other related field.

Required Knowledge, Skills, and Abilities:

• Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
• Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.
• Requires excellent oral and written communication skills. Must be able to provide good customer service and problem solving abilities. Must be willing to work 12 hour shifts, weekends and more than 40 hours. Must be dependable, reliable and able to work independently in a fast pace environment. Needs strong organizational, prioritization, and multitasking skills. Employee should have some knowledge in DOT rules and regulations. Strong computer skills including MS Office Suite (Word, Excel, Outlook) and ability to learn to work on various softwares required.

Benefits: Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time Off.

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