Dispatch Support Coordinator

Ruan; Ankeny (IA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

401k with company match

Paid Time Off

Job summary

Ruan in Ankeny, IA is seeking a dedicated central customer service and dispatch specialist for the Extended Operations Center, providing real-time support to drivers, customers, and operations teams.

You will manage workload, monitor movements, and update dispatch data, resolving issues outside traditional hours with a rotating 3-4 day week schedule. Strong communication and data accuracy are essential for success in this fast-paced role.

Qualifications

• Education: High School Diploma/GED or equivalent experience.
• Experience: 1-2 years' experience in Transportation, dispatching, customer service, or other related experience.
• Requires excellent oral and written communication skills. Must be able to provide good customer service and problem solving abilities. Must be willing to work 12 hour shifts, weekends and be available to work overtime.
• Employee should have some knowledge in DOT rules and regulations.
• Strong computer skills including MS Office Suite (Word, Excel, Outlook) and ability to learn to work on various software required.

Responsibilities

• Accurately prepare and process real time data including but not limited to maintaining driver activities in computer systems, driver hours of service, fuel inquiries and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Respond to customer issues, may include but not limited to looking up information, completing reports and updating orders, recording necessary information and responding to emails.
• Effectively communicate with operations on a regular and timely basis regarding issues impacting the customer and/or their service expectations and commitments.
• Record and maintain an updated computer log of incidences. Manage administrative and customer service responsibilities.
• Assist operations team members and drivers with training and resource material for standard operational processes and procedures as necessary.
• Perform other job related duties and special projects as required.

Skills

Customer service

Dispatching

Data entry

Communication skills

Education

High School Diploma/GED

Tools

MS Office Suite

Dispatch software

Job description

This is full-time position working onsite in Ankeny, IA.

Schedule: Sunday-Tuesday and Every Other Saturday.

Hours: 7:00 PM-7:00 AM

Ruan presents a great opportunity within the new Extended Operations Center that is changing the way Ruan does their business. If you appreciate an alternating 3 or 4 day work week that provides lots of time off, then we have found your new home. Our team members will be trained to provide seamless support and business continuity to Ruan's operations team members and customers outside of traditional work hours and provide services that can be more efficiently completed by a centralized team in Des Moines.
Team members will provide central customer service and dispatch support for multiple operations throughout the Ruan network, including drivers, customers, maintenance and operations staff. Assign workload for available drivers, monitor product movements and resolve delivery and scheduling issues. Properly monitor, edit and update the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities

• Accurately prepare and process real time data including but not limited to maintaining driver activities in computer systems, driver hours of service, fuel inquiries and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Respond to customer issues, may include but not limited to looking up information, completing reports and updating orders, recording necessary information and responding to emails.
• Effectively communicate with operations on a regular and timely basis regarding issues impacting the customer and/or their service expectations and commitments.
• Record and maintain an updated computer log of incidences. Manage administrative and customer service responsibilities.
• Assist operations team members and drivers with training and resource material for standard operational processes and procedures as necessary.
• Perform other job related duties and special projects as required.

Requirements

Job Requirements/Minimum Qualifications:

Education: High School Diploma/GED or equivalent experience

Experience: 1-2 years' experience in Transportation, dispatching, customer service, or other related experience

• Requires excellent oral and written communication skills. Must be able to provide good customer service and problem solving abilities. Must be willing to work 12 hour shifts, weekends and be available to work overtime. Shift schedule: work 4 days off 3, work 3 days off 4. Must be dependable, reliable and able to work independently in a fast pace environment. Needs strong organizational, prioritization, and multitasking skills.
• Employee should have some knowledge in DOT rules and regulations.
• Strong computer skills including MS Office Suite (Word, Excel, Outlook) and ability to learn to work on various software required.

Benefits: Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time Off.