Overnight Dispatch Coordinator

RUA; Ankeny (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life

401K

Paid Time Off

Job summary

Ruan is seeking a full-time, on-site Dispatch professional in Ankeny, IA. The role involves coordinating the timely pickup and delivery of customer orders, directing drivers, and monitoring performance to maximize efficiency.

Responsibilities include reporting, data entry in dispatch systems, maintaining driver records, and ensuring DOT compliance. The position requires strong communication skills and knowledge of dispatch software.

Qualifications

• Education: High school diploma or GED (or equivalent).
• Experience: 1-2 years in Transportation, dispatching, or related roles.

Responsibilities

• Coordinate timely movement of customer products in compliance with company rules and DOT regulations.
• Assign workload to drivers, monitor movements, and resolve delivery and scheduling issues.
• Use Ruan TMS to capture operational data in real time.
• Direct and schedule drivers' work to ensure on-time delivery.
• Monitor hours of service to prevent DOT violations.
• Maintain clear communication with customers and internal teams.

Skills

Dispatch

DOT Rules

Driver Scheduling

Communication

Microsoft Office

TMS

Education

High School Diploma or GED

Tools

Dispatch Software

Job description

This is a full-time position working onsite in Ankeny, IA.

Schedule: Monday - Friday

Hours: 10:00PM - 7:00AM

Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues. Inform and elevate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers' hours of service to prevent DOT violations.
• Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.

Requirements

Job Requirements/Minimum Qualifications:

Education:High school diploma/GED or equivalent work experience.

Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

• Excellent written and verbal communication skills.
• Knowledge of DOT rules and regulations required.
• Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Benefits:

Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.