Onsite Operations Center Supervisor & Scheduling Lead

RUA; Ankeny (IA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401k plan

Paid Time Off

Job summary

Ruan is seeking a full-time supervisor to oversee the day-to-day operations of the extended operations center in Ankeny, IA. You will manage staff scheduling, training, and performance monitoring while supporting escalated operational activities.

The role requires 1–2 years in transportation, dispatching, or customer service, strong communication, and the ability to work 12-hour shifts including weekends. DOT knowledge and MS Office proficiency are desirable.

Qualifications

• High School Diploma or GED or equivalent required.
• 1–2 years experience in transportation, dispatching, customer service, or related field.
• Excellent oral and written communication skills.
• Willingness to work 12-hour shifts, weekends, and more than 40 hours.
• Strong organizational, prioritization, and multitasking abilities.
• Knowledge of DOT rules and regulations; ability to learn multiple software tools.

Responsibilities

• Supervise and lead the extended operations center team; ensure adherence to policies and laws.
• Monitor service levels and propose improvements to management.
• Maintain strong relationships and frequent communication with team members.
• Identify and resolve daily service and scheduling issues; escalate when needed.
• Cross-train team members and participate in new process training.
• Perform other duties and special projects as required.

Skills

Communication

Customer service

Problem solving

Multitasking

DOT knowledge

Education

High School Diploma/GED

Tools

MS Office

Job description

Ruan is seeking a full-time supervisor to oversee the day-to-day operations of the extended operations center in Ankeny, IA. You will manage staff scheduling, training, and performance monitoring while supporting escalated operational activities.

The role requires 1–2 years in transportation, dispatching, or customer service, strong communication, and the ability to work 12-hour shifts including weekends. DOT knowledge and MS Office proficiency are desirable.