Supervisor, EOC

Ruan Transportation Management Systems; Ankeny (IA); On-site; USD 52,000 - 66,000; Full time

Job summary

Ruan Transportation Management Systems in Ankeny, IA is seeking a full-time supervisor to oversee the day-to-day operations of the extended operations center. You will manage staff scheduling, training, and performance monitoring, and support escalated operational activities.

This role requires strong leadership, clear communication, and the ability to coordinate with cross-functional teams to ensure service levels and procedures are followed.

Responsibilities

• Supervise and lead a team with training, coaching, and performance appraisal.
• Monitor service levels and recommend improvements.
• Maintain frequent communication with team members and other departments.
• Identify and resolve daily service and scheduling issues; escalate when needed.
• Cross-train new team members and facilitate new process training.
• Perform other duties and special projects as required.

Job description

This is a full-time position working onsite in Ankeny, IA.

Schedule

Sunday-Tuesday and every other Saturday

Hours

6:00 AM - 6:00 PM

This position is responsible for overseeing the day to day operational and staff activities of the extended operations center. Core responsibilities include staff scheduling, training and performance monitoring as well as supporting escalated operational activities.

Responsibilities

• Supervise and provide leadership to build and maintain a strong team through effective communication, training, coaching and appraising. Carry out supervisory responsibilities in accordance with the orginazation's policies and applicable laws.


• Continually assess the individual and team service level and provide recommendations to manager regarding opportunities to improve performance. Ensure compliance with established procedures and expectations.


• Establish strong working relationships with co-workers and operational teams. Maintain frequent communication with all team members.


• Identify and resolve daily service and scheduling issues. Inform and escalation service issues to management as appropriate acting as a liason between all parties providing direction and resolution in the event of service issues or other performance deficiencies.


• Be knowledgable in and able to perform tasks from all areas supported by the extended operations team. Facilitate new team member training as well as cross-training and new process training of current team members.


• Perform other job-related duties and special projects as required.