EOC Operations Supervisor: Lead, Schedule & Develop Team

Ruan Transportation Management Systems; Ankeny (IA); On-site; USD 52,000 - 66,000; Full time

Job summary

Ruan Transportation Management Systems in Ankeny, IA is seeking a full-time supervisor to oversee the day-to-day operations of the extended operations center. You will manage staff scheduling, training, and performance monitoring, and support escalated operational activities.

This role requires strong leadership, clear communication, and the ability to coordinate with cross-functional teams to ensure service levels and procedures are followed.

Responsibilities

• Supervise and lead a team with training, coaching, and performance appraisal.
• Monitor service levels and recommend improvements.
• Maintain frequent communication with team members and other departments.
• Identify and resolve daily service and scheduling issues; escalate when needed.
• Cross-train new team members and facilitate new process training.
• Perform other duties and special projects as required.

Job description

Ruan Transportation Management Systems in Ankeny, IA is seeking a full-time supervisor to oversee the day-to-day operations of the extended operations center. You will manage staff scheduling, training, and performance monitoring, and support escalated operational activities.

This role requires strong leadership, clear communication, and the ability to coordinate with cross-functional teams to ensure service levels and procedures are followed.