Director, EMS

Baptist Health (Kentucky); Springlee (KY); On-site; USD 130,000 - 190,000; Full time

Job summary

Baptist Health is seeking a Director of EMS to provide strategic leadership for EMS operations across an assigned market and contribute to systemwide EMS strategy. The role emphasizes accountable leadership, data-informed decision-making, and cross-functional collaboration to drive safety, quality, workforce, and service delivery.

Responsibilities include developing strategic EMS plans, budgeting, evaluating opportunities, and ensuring compliance with regulations, while advancing Baptist

Qualifications

• Bachelor's degree in business or related field; Master's preferred.
• 5-8 years of EMS program management experience.
• Kentucky EMT-P license or Kentucky EMT-Basic certification.
• BLS for Healthcare Providers (AHA or ARC).
• PALS & ACLS certifications.
• Other certifications & specialty training as required by the Kentucky Board of EMS.
• Valid driver's license.
• Ability to manage multiple priorities.
• Excellent interpersonal, financial, analytical, and soft skills.

Responsibilities

• Develops and maintains a strategic plan for the system related to ambulance, patient transport, and EMS.
• Reviews and evaluates Ambulance EMS issues and trends to reflect current technology and service delivery for safe patient care.
• Evaluates new and ongoing business opportunities for related lines.
• Prepares and monitors departmental annual budget.
• Plans, directs, and reviews all Ambulance/EMS functions and activities.
• Sets goals, policies, and performance standards for personnel and related departments.
• Identifies synergies and efficiencies across Baptist Health markets for EMS services.
• Serves as public information officer and engages with community/state groups.
• Investigates personnel complaints or EMS safety issues and recommends disciplinary action.
• Ensures compliance with regulations and mandates in government, legal, and payer spaces.

Skills

Strategic leadership

EMS program management

Budget planning

Data-informed decision-making

Communication skills

Education

Bachelor's degree in business or related field

Master's degree preferred

Job description

Summary

The Director, EMS provides strategic leadership for Baptist Health EMS operations within an assigned market while contributing to the development and execution of systemwide EMS strategy. The Director establishes accountable leadership structures, aligns market operations with system standards, and drives performance across safety, quality, workforce, finance, compliance, and service delivery. Through effective delegation, leader development, data-informed decision-making, and cross-functional collaboration, the Director ensures sustainable operational performance and consistent execution. The Director identifies opportunities for standardization, growth, innovation, and resource optimization while advancing Baptist Health's mission, strategic priorities, and commitment to safe, reliable patient care.

Job Description

• Develops and maintains a strategic plan for the system relative to ambulance, patient transport, and EMS.
• Reviews and evaluates current and future Ambulance EMS issues and trends to ensure that the department's medical services reflect the most current technology and service delivery alternatives to provide safe and efficient patient care.
• Evaluates both new and ongoing business opportunities for associated business lines.
• Prepares and monitors departmental annual budget.
• Plans, organizes, directs, and reviews all functions and activities related to Ambulance/EMS.
• Establishes goals and objectives, policies, and performance standards for all relevant personnel and related departments.
• Works to identify and implement potential synergies and efficiencies across all of Baptist Health's markets in relation to Ambulance, Patient Transport, and EMS services.
• Serves as public information officer and interacts with various groups and organizations within the community and state.
• Conducts investigations regarding personnel complaints or in response to complaints about emergency medical services provided or safety procedures followed by department personnel.
• Recommends disciplinary action when appropriate.
• Keeps current and ensures compliance with all relevant regulations and mandates, including in the governmental, legal, and payor spaces.

Minimum Requirements

• Bachelor's degree in business or related field required; Master's degree preferred.
• Minimum 5-8 years of recent experience managing an emergency medical services program required.
• Kentucky EMT-P licensure or Kentucky EMT-Basic certification required.
• BLS for Healthcare Provides issued by AHA or ARC.
• PALS & ACLS certifications.
• Other certifications & specialty training as required by the Kentucky Board of EMS.
• Valid driver's license required.
• Ability to manage multiple priorities.
• Excellent interpersonal, financial, analytical, and soft skills essential.

About Baptist Health

Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health's eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet or Pathway to Excellence designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians.

EEO Statement

Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.

NOTICE OF NONDISCRMISSION AND ACCESSIBILITY TO SERVICES

Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.