Supervisor, EMR Remote Operations - Global Operations

Lensa; Jefferson City (MO); Remote; USD 57,000 - 60,000; Full time

Job summary

A leading company in health data exchange is seeking a Supervisor for Global Operations. This role involves overseeing client services, managing global operations, and ensuring compliance with health standards. The ideal candidate will have experience in health information and strong leadership skills. Join a diverse team committed to tackling complex healthcare challenges with innovative solutions.

Qualifications

• At least 2 years of health information experience; 3+ preferred.
• Experience leading projects and processes.

Responsibilities

• Oversee client/customer service and manage global operations.
• Lead training initiatives and ensure compliance with HIPAA.
• Develop and manage workflow processes for clients.

Skills

Attention to detail

Problem-solving

Communication

Presentation

Education

High School Diploma or GED

Job description

Supervisor, EMR Remote Operations - Global Operations

2 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Datavant, is seeking professionals. Apply via Lensa today!

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible, and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and healthcare providers.

Joining Datavant means becoming part of a high-performing, values-driven team tackling complex healthcare problems with innovative solutions. We value diversity in professional, educational, and life experiences to realize our bold healthcare vision.

Role Overview

The Global Operations Supervisor oversees client/customer service and acts as a knowledge expert for the global Health Information Services (HIS) staff. Responsibilities include managing global operations, training, ensuring process compliance, and supporting departmental projects. This role reports to the Global Health Information Operations Manager and involves maintaining workflow, handling escalations, and traveling to India quarterly for two weeks.

Key Responsibilities

• Serve as a knowledge expert for global partners
• Lead training initiatives for global associates
• Generate reports for partners, management, and clients
• Oversee Quality Assurance processes
• Lead recruiting, hiring, and onboarding of staff
• Develop and manage workflow processes for clients
• Update Standard Operating Procedures with partners
• Communicate issues and opportunities to senior leadership
• Manage multiple projects effectively
• Build relationships with cross-functional teams
• Develop Corrective Action Plans and staff development strategies
• Participate in projects to improve operations
• Ensure confidentiality and security of patient information
• Maintain knowledge of company software and policies
• Ensure compliance with HIPAA and other standards
• Perform tasks as directed by the Health Information Operations Manager

Qualifications

• High School Diploma or GED
• Minimum 18 years old
• Willingness to travel globally
• At least 2 years of health information experience; 3+ preferred
• Experience leading projects and processes
• Proficiency with office equipment and communication skills in English
• Attention to detail and compliance in medical records
• Ability to work independently and manage multiple tasks
• Strong presentation and problem-solving skills
• Ability to delegate effectively

Additional Information

The salary range is estimated at $57,000—$60,000 USD. The role requires compliance with health screening and vaccination policies. This position is not eligible for sponsorship. Datavant is an Equal Opportunity Employer committed to diversity and inclusion. We provide reasonable accommodations for applicants with disabilities. For more info, visit our Privacy Policy and EEO statements.