Supervisor, EMR Remote Operations - Global Operations

Lensa; Dover (DE); Remote; USD 57,000 - 60,000; Full time

Job summary

A leading company in health data exchange is seeking a Global Operations Supervisor. This role involves managing global operations, training staff, and ensuring compliance with guidelines. Ideal candidates will have health information experience and strong communication skills.

Qualifications

• Minimum 2 years of health information experience, 3+ preferred.
• Excellent verbal and written communication skills in English.

Responsibilities

• Lead training of global associates.
• Manage multiple projects effectively.
• Ensure safeguarding of patient records and HIPAA compliance.

Skills

Communication

Problem-solving

Organizational skills

Multitasking

Education

High School Diploma or GED

Job description

Supervisor, EMR Remote Operations - Global Operations

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Datavant, is seeking professionals. Apply via Lensa today!

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

The Global Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the global HIS staff. The role focuses on global operations management, training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental projects. This role provides support to the Global Health Information Operations Manager. The Global Operations Supervisor will be responsible for maintaining workflow and productivity of the global HIS team as well as handling escalations.

This position requires travel to India for two weeks at least once per quarter.

Responsibilities:

• Become a knowledge expert for global partners
• Lead training of global associates
• Generate reports for global partners, management, and clients as directed
• Oversee Quality Assurance for global partners
• Lead recruiting, hiring, and onboarding of lead, QA, and training staff
• Develop and manage overall workflow for various clients
• Update Standard Operating Procedures with global partners as needed
• Inform senior leadership of issues, opportunities, or challenges
• Manage multiple projects effectively
• Report work status, site difficulties, and fluctuating volumes to the manager
• Build relationships with cross-functional teams
• Develop Corrective Action Plans and staff development programs
• Participate in project teams and committees to advance operational strategies and initiatives
• Maintain confidentiality and security of all privileged information
• Maintain working knowledge of company and facility software
• Adhere to company and client codes of conduct and policies
• Ensure safeguarding of patient records and HIPAA compliance
• Perform various tasks as directed by the Health Information Operations Manager

Qualifications:

• High School Diploma or GED
• Must be 18 years or older
• Willingness to travel to meet global partners
• Minimum 2 years of health information experience, 3+ preferred
• Experience in leading projects and processes
• Comfortable using phones and general office equipment
• Excellent verbal and written communication skills in English
• Detail-oriented with a focus on accurate and compliant medical records
• Previous experience in production/metric-based work preferred
• Ability to work independently and respond to changing priorities
• Strong organizational and multitasking skills
• Effective presentation skills
• Problem-solving and forward-thinking mindset
• Ability to contribute ideas and process improvements
• Effective delegation skills

We are committed to building a diverse team and promoting an inclusive work environment. We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other protected status.

Our total rewards strategy supports high growth and performance, rewarding employees for their contributions to transforming healthcare through innovative data logistics products and services.

The estimated total cash compensation range for this role is $57,000—$60,000 USD. Many clients require post-offer health screenings and vaccinations, with exemptions reviewed on a case-by-case basis. This job is not eligible for sponsorship.