Supervisor, EMR Remote Operations - Global Operations

Datavant; United States; Remote; USD 57,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Global Operations Supervisor, where you'll lead global teams and ensure compliance with health information standards. This role offers the chance to tackle complex healthcare challenges while collaborating with diverse professionals. You'll manage workflows, oversee training, and support senior leadership in enhancing operational strategies. With travel opportunities and a commitment to innovation, this position is ideal for individuals passionate about making a difference in healthcare.

Qualifications

• 2+ years of Health Information experience; 3+ preferred.
• Experience in leading projects and processes.

Responsibilities

• Lead training of global associates and oversee Quality Assurance.
• Manage multiple projects and respond to changing priorities.

Skills

Health Information Management

Project Management

Communication Skills

Problem-Solving Skills

Detail-Oriented

Education

High School Diploma or GED

Job description

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible, and usable to inform better health decisions. Datavant is trusted by leading life sciences companies, government agencies, and healthcare providers.

By joining Datavant, you'll become part of a high-performing, values-driven team. Together, we're tackling some of healthcare's most complex problems with innovative solutions. Our team members bring diverse professional, educational, and life experiences to realize our bold healthcare vision.

Position Overview: Global Operations Supervisor

The Global Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the global HIS staff. The role focuses on global operations management, training, and ensuring processes are completed in compliance with guidelines. This role may also assist leadership with planning, developing, and implementing departmental projects, supporting the Global Health Information Operations Manager, maintaining workflow, productivity, and handling escalations.

This position requires travel to India for at least two weeks once per quarter.

Responsibilities:

1. Be a knowledge expert for global partners.
2. Lead training of global associates.
3. Generate reports for global partners, management, and clients.
4. Oversee Quality Assurance for global partners.
5. Lead recruiting, hiring, and onboarding of staff.
6. Develop and manage workflow for various clients.
7. Update Standard Operating Procedures with global partners.
8. Inform senior leadership of issues, opportunities, or challenges.
9. Manage multiple projects and respond to changing priorities.
10. Build relationships with cross-functional teams.
11. Responsible for Corrective Action Plans and staff development.
12. Participate in project teams to advance operational strategies.
13. Maintain confidentiality and security of privileged information.
14. Ensure compliance with HIPAA and safeguard patient records.
15. Handle tasks as directed by the Health Information Operations Manager.

Qualifications:

• High School Diploma or GED.
• Must be 18 years or older.
• Willing to travel internationally.
• 2+ years of Health Information experience; 3+ preferred.
• Experience in leading projects and processes.
• Proficient with office equipment and communication skills.
• Detail-oriented with a focus on accuracy and compliance.
• Ability to manage multiple tasks and work independently.
• Strong presentation and problem-solving skills.

We are committed to diversity and equal employment opportunity. The estimated total cash compensation range for this role is $57,000—$60,000 USD.