Supervisor, EMR Remote Operations - Global Operations

Lensa; Salt Lake City (UT); Remote; USD 57,000 - 60,000; Full time

Job summary

A leading company in health data exchange is looking for a Global Operations Supervisor. This role requires strong leadership skills, a commitment to compliance, and the ability to manage global operations. The position involves training, project management, and ensuring high-quality service delivery. Candidates should have a background in health information and excellent communication skills.

Qualifications

• At least 2 years of health information experience, 3+ preferred.
• Experience in leading projects and processes.

Responsibilities

• Serve as a knowledge expert for global partners.
• Lead training of global associates.
• Manage multiple projects effectively.

Skills

Communication

Organizational Skills

Problem Solving

Education

High School Diploma or GED

Job description

Supervisor, EMR Remote Operations - Global Operations

2 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Datavant, is seeking professionals. Apply via Lensa today!

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

The Global Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the global HIS staff. The role focuses on global operations management, training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental projects. The role provides support to the Global Health Information Operations Manager. The Global Operations Supervisor will be responsible for maintaining workflow and productivity of the global HIS team as well as handling escalations.

This position requires travel to India for two weeks at least once per quarter.

Responsibilities

• Serve as a knowledge expert for global partners
• Lead training of global associates
• Generate reports for global partners, management, and clients as directed
• Oversee Quality Assurance for global partners
• Lead recruiting, hiring, and onboarding of lead, QA, and training staff
• Develop and manage overall workflow for various clients
• Update Standard Operating Procedures with global partners as needed
• Inform senior leadership of issues, opportunities, or challenges
• Manage multiple projects effectively
• Report work progress, site difficulties, and fluctuating volumes to the manager
• Build relationships with cross-functional teams
• Develop Corrective Action Plans and staff development strategies
• Participate in project teams and committees to advance operational strategies and initiatives
• Maintain confidentiality and security of all privileged information
• Maintain knowledge of company and facility software
• Adhere to company and client policies and codes of conduct
• Ensure compliance with HIPAA standards and safeguard patient records
• Handle various tasks as directed by the Health Information Operations Manager

Qualifications

• High School Diploma or GED
• Must be 18 years of age or older
• Willingness to travel for global meetings
• At least 2 years of health information experience, 3+ preferred
• Experience in leading projects and processes
• Proficiency with phones and office equipment
• Excellent verbal and written communication skills in English
• Attention to detail and compliance in medical record information
• Experience with production/metric-based work preferred
• Ability to work independently and adapt to changing priorities
• Strong organizational and multitasking skills
• Effective in fast-paced environments
• Strong presentation and problem-solving skills
• Ability to contribute ideas for process improvements
• Effective delegation skills

We are committed to diversity and equal opportunity. Our total rewards strategy supports our high-growth, high-performance culture, rewarding employees for their contributions to transforming healthcare. The estimated total cash compensation range is $57,000—$60,000 USD.